Lydia Pena-Morales
Juncos,MA
Summary
Enthusiastic individual with extensive experience working with geriatric and neuro populations to promote health and functionality. Strong problem-solving and relationship building skills. Bilingual in Spanish and English with excellent interpersonal communication skills and a friendly demeanor.
Overview
17
17
years of professional experience
Work History
Rehab Program Manager
Select Rehab
Waltham , Mass
03.2021 - 07.2023
- Developed and implemented comprehensive rehabilitation programs for individuals with physical disabilities.
- Created individualized treatment plans for clients to help them reach their goals and maximize independence.
- Oversaw the day-to-day operations of the rehabilitation program, including staff supervision, budgeting, and scheduling.
- Monitored client progress towards identified outcomes and adjusted treatment plans accordingly.
- Conducted assessments to evaluate client needs and develop appropriate interventions.
- Provided education on disability related issues to families, caregivers, and other professionals in the community.
- Collaborated with a multidisciplinary team of health care providers to coordinate services for clients.
- Ensured that all services provided were consistent with professional standards of practice.
- Engaged in advocacy efforts to improve access to services for people with disabilities.
- Maintained accurate records of client information and progress notes according to agency policy guidelines.
- Participated in meetings with other agencies or organizations involved in providing services to clients.
- Attended training sessions on best practices in rehab program management.
- Researched new approaches to rehabilitation programming based on current evidence-based practices.
- Facilitated group and concurrent therapy sessions for clients focusing on their needs
- Assisted clients in developing strategies for problem solving and decision making.
- Actively participated in case conferences, reviews, and clinical rounds.
- Provided feedback on performance evaluations for staff members within the program.
- Developed policies and procedures related to the delivery of rehabilitative services.
- Responded promptly to inquiries from internal or external customers regarding service availability or eligibility requirements.
- Responded to needs and concerns of residents and visitors.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Organized and carried out continual education and development of staff.
- Directed and supported internal case management and client advocacy.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Assessed clinical documentation to monitor management of health data and care plan coding.
- Interviewed, hired and trained employees in various roles.
- Orchestrated adequate staffing and scheduling patterns to deliver cost-effective and quality care.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
- Authored and disseminated departmental reports and statistics compliant with policy and privacy standards.
- Launched monthly analysis and reported metrics regarding budget, staffing, clinical benchmarking and other operational areas.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Maintained awareness of government regulations, health insurance changes and financing options.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Monitored inpatient bed, wheelchair and equipment use, and provided education to staff to provide optimal use of resources.
Rehabilitation Coordinator
Rehab Care
Needham , Mass
04.2019 - 03.2021
- Developed and implemented rehabilitation plans for clients with physical, cognitive and developmental disabilities.
- Assessed client's needs and developed individualized goals to promote independence in daily living activities.
- Provided support to families of clients with special needs by providing information about available resources.
- Collaborated with a multidisciplinary team including physicians, psychologists and social workers to develop treatment plans for clients.
- Facilitated therapeutic sessions with individuals, families and groups using evidence-based practices.
- Conducted assessments of client's functional abilities to evaluate progress towards their rehabilitation goals.
- Monitored client's progress on an ongoing basis and modified treatment plans as needed.
- Educated clients on the use of assistive technology such as wheelchairs, walkers, communication devices to improve independent functioning.
- Maintained accurate documentation related to case management activities and provided reports when necessary.
- Participated in professional development opportunities such as workshops or seminars related to rehabilitation counseling topics.
- Assisted individuals transitioning from inpatient facilities back into the community by helping them secure housing, employment and other necessary resources.
- Documented patient interactions in compliance with HIPAA requirements.
- Responded to needs and concerns of residents and visitors.
- Monitored daily performance and patient outcomes to maintain quality assurance.
- Enforced state and federal regulations as well as company policies and procedures for strict compliance.
- Documented and evaluated successes and failures of care plans and interventions.
- Organized and carried out continual education and development of staff.
- Directed and supported internal case management and client advocacy.
- Conducted employee evaluations to offer personalized feedback and coaching.
- Assessed clinical documentation to monitor management of health data and care plan coding.
- Interviewed, hired and trained employees in various roles.
- Orchestrated adequate staffing and scheduling patterns to deliver cost-effective and quality care.
- Oversaw management of clinical documentation, billing reimbursement, resident rights and customer service.
- Administered proper oversight of overtime, productivity and staff utilization to optimize revenue and profitable growth.
- Conducted annual performance appraisals for therapy staff, conferring with regional director on performance and merit reviews.
- Evaluated effects of treatment at various stages, adjusting treatments to achieve maximum benefits.
- Increased weekly average patient visit volume [Number]% through efficient scheduling along with identification and targeting of at-risk patients.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
Occupational Therapy Assistant
Rehab Care
Braintree, MA
04.2012 - 04.2019
- Treated patients using established treatment plan under supervision of occupational therapists.
- Facilitated understanding of rehabilitation process by communicating and providing education with patients and families.
- Gathered patient data and monitored patient progress at all stages of therapy.
- Provided education and instruction to staff.
- Promoted independence in activities of daily living by suggesting adaptions to activities and use of adapted equipment.
- Document resident's progress daily.
- Participated team and multidisciplinary meetings.
- Performed home assessments and order recommended equipment to go home.
- Ordered devices, adapted equipment and splints.
- Assisted with Rehab administrative tasks and services coordination.
- Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.
- Clinical supervision level III for OTAS
Occupational Therapy Assistant
Salus
Milton, MA
05.2007 - 07.2011
- Supported patients in daily living activities and maintenance programs under supervision Occupational therapist and Rehab Area Manager.
- Treated patients to improve daily living activities with modified techs and adapted equipment.
- Documented assessments, treatment goals and patient's progress.
- Facilitated understanding of rehabilitation process by communicating with patients and families, and provide education .
- Administrative duties as Rehab Director.
- Participated Facility meetings with Interdisciplinary team and Rehab team.
- Coordination of services for home and community including necessary and recommended equipment.
- Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
- Promoted independence in activities of daily living by suggesting adaptions to activities.
Occupational Therapist
Genesis
Hyde Park, MA
09.2006 - 05.2007
- Worked with interdisciplinary teams to provide comprehensive treatment and support.
- Evaluate and assessed physical, mental and vocational statuses of clients to develop rehabilitation plans.
- Developed and adjusted rehabilitation plans that fit clients' diagnoses, needs, limitations aptitudes, education levels, physical abilities, and patients goals.
- Performed home evaluations.
- Order recommend equipment .
- Provide patient and family education.
- Tracked all incoming patient information, intervention plans and patient responses to treatment.
Education
Bachelor of Science - Occupational Therapy
University of Puerto Rico - Humacao
Humacao, PR2006
Associate of Science - Occupational Therapy Assistance
University of Puerto Rico - Humacao
Humacao, PR1988
Skills
- Customer service
- Bilingual
- Attention to detail
- Critical thinking
- Collaboration and teamwork
- Communication
- Creativity and innovation
- Independence
- Problem solving
- Empathy
- Therapeutic techniques knowledge
- Attendance
- Adaptability & Flexibility
- Interpersonal Skills
- Leadership & Management
- Willingness to learn
Timeline
Rehab Program Manager
Select Rehab
03.2021 - 07.2023
Rehabilitation Coordinator
Rehab Care
04.2019 - 03.2021
Occupational Therapy Assistant
Rehab Care
04.2012 - 04.2019
Occupational Therapy Assistant
Salus
05.2007 - 07.2011
Occupational Therapist
Genesis
09.2006 - 05.2007
Bachelor of Science - Occupational Therapy
University of Puerto Rico - Humacao
Associate of Science - Occupational Therapy Assistance
University of Puerto Rico - Humacao