Lydia Renteria
Los Angeles,CA
Summary
Highly organized and efficient in fast-paced multitasking environments; able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Post Commander
GardaWorld Security Services
Los Angeles
12.2023 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Prepared detailed reports regarding daily activities, unusual occurrences, and maintenance issues.
- Conducted routine inspections to ensure adherence to regulations and standards.
- Directed investigations into allegations of misconduct by personnel under command authority.
- Reviewed incident reports on a regular basis in order to identify trends or areas of improvement.
- Completed facility and ground patrols, monitored access points and checked CCTV footage to support comprehensive security measures.
Dispatch Supervisor
American Guard Services Inc.
Gardena, CA
10.2019 - 12.2023
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Resolved customer complaints in a timely and professional manner.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Generated weekly reports on dispatcher productivity and performance metrics for senior management
- Montored, trained and managed a team of 15 employees and offered insight and direction, helping boost overall performance.
- Monitored CCTV cameras and equipment to detect suspicious activities or persons.
Lead Dispatcher / Field Operations Director
Premiere Security And Patrol LLC.
Los Angeles, CA
10.2018 - 10.2019
- Dispatch Patrol Officers to Active Alarm activation or request for guard Service
- Monitored CCTV
- Input Client information into Alarm Monitoring Software, as well as Confidential, and billing information.
- Updated Policy and Procedures Manual
- Scheduled appointment for service or installation.
- Created Templates for Officers, Dispatchers, and Sales Personnel (Paperwork)
- Emailed Daily, weekly account reports to clients.
- Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
- Managed the full cycle of recruitment process including interviewing, screening and selection of candidates.
- Organized orientation sessions for new employees to ensure smooth onboarding experience.
- Verified accuracy of timekeeping records to ensure compliance with federal and state regulations.
Dispatcher
ACS Security
Los Angeles, California
06.2016 - 10.2018
- Ensure quality metrics are met when responding to Burglary, Fire, and Medical Alarm Calls.
- Assist Customers with inquiries regarding their alarm system, and minor trouble shooting .
- Perform Data Entry: entering New Account information or update existing customer information into alarm system program (Stages).
- File and Organize Department Paperwork.
Police Communication Representative
Los Angeles Unified School District Police Department
Los Angeles, CA
07.1998 - 10.2014
- Receive and Dispatch emergency, and non-emergency calls for service accordingly.
- Monitor Burglary, Fire Alarm system for schools, and District Offices.
- Monitor cameras and gates, for Police Department and Main District Board Office.
- Input radio and phone transmission, and service calls into the CAD System (Computer Aided Dispatch).
- Respond to field personnel resource request, and dispatch necessary resources.
- Maintain awareness of field unit's activity within the cad system.
- Communicate with field units, and school base police officer via two-way radio, or MDC (Mobile Digital Communicator).
- Retrieve information from State, County, and National Networks. Regarding wanted person stolen vehicles, stolen property and other selective information.
- Train new dispatchers on Policy and procedures . and all related equipment in the communication center.
Service Dispatcher Coordinator
Securitylink from Ameritech
Irvine, CA
09.1997 - 07.1998
- Assign service technician to various locations for repair of alarm equipment.
- Assist customers with alarm inquires.
- Prepare technicians, schedule and service orders
Education
Associate of Arts - Administration of Justice
Los Angeles City College
05-1995
High School Diploma -
Alain Leroy Locke High School
Los Angeles, CA05-1986
Skills
- Work well with little or no supervisor
- Motivated and goal orientated
- Work well in a fast paced environment
- Greet customers in a friendly welcoming manner
Accomplishments
Promoted to Senior Police Communication Representative after 8 months of employment.
Received Department Recognition award for outstanding Dispatcher
Promoted to Site Supervisor October ,2024
Received Ambassador of the Month January 2025
Promoted to Post Commander May 2025
Certification
- Valid Guard Card Permit
- Alarm Company Employee Permit
- CPR / AED / First Aide / BLS Certification
References
References available upon request.
Timeline
Post Commander
GardaWorld Security Services
12.2023 - Current
Dispatch Supervisor
American Guard Services Inc.
10.2019 - 12.2023
Lead Dispatcher / Field Operations Director
Premiere Security And Patrol LLC.
10.2018 - 10.2019
Dispatcher
ACS Security
06.2016 - 10.2018
Police Communication Representative
Los Angeles Unified School District Police Department
07.1998 - 10.2014
Service Dispatcher Coordinator
Securitylink from Ameritech
09.1997 - 07.1998
Associate of Arts - Administration of Justice
Los Angeles City College
High School Diploma -
Alain Leroy Locke High School
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