Lydia Shibru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Server
Abyssina Bar And Restaurant
06.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Intern
Amtrak Railroad
09.2023 - 10.2023
Food Service Worker
Chester County Hospital
04.2023 - 06.2023
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Call Center Representative
Giant Food Stores
05.2020 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Science - Public Study
West Chester University of Pennsylvania
West Chester, PA05.2025
Skills
- Customer Service
- Problem Solving
- Empathetic And Compassionate
- Bilingual
- Effective Written and Verbal Communication Skill
- Effective Organizational and Coordination Skill
- Strong research skills
- Fast Learner
- Event Coordination
- Research and Analysis
Affiliations
- Member of the Horn of Africa Club
- Public Relation Chair- Sisters United
- Public Relation Chair - National Council of Negro Women
- Public Relation Chair- Association of Women Empowerment
Timeline
Intern
Amtrak Railroad
09.2023 - 10.2023
Server
Abyssina Bar And Restaurant
06.2023 - Current
Food Service Worker
Chester County Hospital
04.2023 - 06.2023
Call Center Representative
Giant Food Stores
05.2020 - 10.2022
Bachelor of Science - Public Study
West Chester University of Pennsylvania
Similar Profiles
Aman DebesayAman Debesay
Data Entry Officer at Abyssina BankData Entry Officer at Abyssina Bank
Francisco CuevasFrancisco Cuevas
Senior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of WhitestoneSenior Customer Relations Specialist/Hospitality at The Grange Restaurant & Bar, The Firehouse Restaurant, Ella Dining Room & Bar, Neta, Lincoln Ristorante, Stella 34 Trattoria, J&R's Steakhouse, Verdi's of Whitestone
Elan BondiElan Bondi
Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.Chef at Smiths Bar & Restaurant, Shamrock Bar & Grill.
Wyatt StevensWyatt Stevens
Server at Sea Dog Brew PubServer at Sea Dog Brew Pub
Emmanuel ZepedaEmmanuel Zepeda
Server at Citrone Italian ChophouseServer at Citrone Italian Chophouse