Lydia Smith
Troy,IL
Summary
Ambitious and result-driven professional pursuing a Bachelor of Business in Sales and Integrated Marketing. Proficient in marketing analysis and consumer behavior understanding. Valuable experience in customer service and relationship building. Goal is to leverage sales and marketing expertise to achieve tangible outcomes and elevate customer satisfaction.
Overview
3
3
years of professional experience
Work History
Fitness Instructor
EPOC Fitness
05.2024 - Current
- Motivated clients to achieve fitness goals through personalized guidance and positive reinforcement
- Built and maintained client relationships, driving increased retention and satisfaction
- Enhanced member engagement by understanding and addressing client needs
Receptionist
Coordinated Youth & Human Services
05.2023 - Current
- Managed high-volume customer inquiries, directing them to the appropriate departments with efficiency
- Fostered strong customer relationships, leading to improved satisfaction ratings
- Assisted with client onboarding by scheduling appointments and providing follow-up support
Clubhouse Server
Platteville Country Club
05.2022 - 01.2023
- Delivered exceptional service to members and guests, ensuring a welcoming atmosphere
- Established rapport with members, encouraging repeat business and positive word-of-mouth
- Supported event setups, service, and clean-up, ensuring seamless client experiences
Education
BBA - Sales
University of Wisconsin
Platteville12.2024
BBA - Integrated Marketing
University of Wisconsin, Platteville
Platteville, WI12-2024
Skills
- Customer Relationship Management
- Social Media Strategy & Marketing
- Sales Techniques & Communication
- Event Planning & Coordination
- Microsoft Office
Transferable skills and accomplishments
- Leadership, Led volunteer teams at CYHS Annual Golf Scramble, ensuring smooth event operations.
- Work Ethic, Maintained a strong GPA while excelling in collegiate athletics, earning All-WIAC and All - Region honors for three consecutive years.
- Goal-Oriented, Started 69 out of 75 collegiate soccer games, breaking the career program assist record.
- Conflict Resolution, Served as a peer mentor, addressing team concerns and facilitating communication with coaches.
- Adaptability, Effectively transitioned to college during the COVID-19 pandemic, demonstrating resilience and flexibility.
Timeline
Fitness Instructor
EPOC Fitness
05.2024 - Current
Receptionist
Coordinated Youth & Human Services
05.2023 - Current
Clubhouse Server
Platteville Country Club
05.2022 - 01.2023
BBA - Sales
University of Wisconsin
BBA - Integrated Marketing
University of Wisconsin, Platteville
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