Lydia Smith
Pelham
Summary
I am dedicated and service-minded in my approach to any position. I have developed strong leadership, customer service, and problem-solving skills through my work experience. I have a solid foundation in providing patient care, adhering to hospital guidelines, and understanding medical terminology, garnered from my education. I desire to utilize my role in the workplace to not only complete my tasks efficiently and correctly, but also to see my team of coworkers succeed. I have a love for people and a passion to help others!
Overview
4
4
years of professional experience
Work History
Shift Manager
Frutta Bowls
Birmingham
02.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhere to safety guidelines and company protocols.
- Resolved issues or complaints that customers may have, whether in person or over the phone.
- Completed cash and credit card transactions accurately, using POS software.
- Opened and closed the store, counted cash, and collected deposits to lock away at the end of the day.
Team Member
Goldfingers
Troy
09.2023 - 12.2023
- Took customers' orders and processed payments both within the establishment and through the drive-thru.
- Prepared beverages and collected orders from the kitchen to serve to customers at their tables.
- Kept all work areas clean, organized, and stocked for the next shift.
- Addressed and resolved customer complaints in a polite and professional manner.
- Learned all required tasks quickly to maximize performance.
Team Member
Tropical Smoothie Café
Hoover
10.2020 - 10.2021
- Prepared ingredients, stocked fridges and workstations, and unloaded deliveries.
- Took customer orders and payments at the register while answering any questions accurately and precisely.
- Prepared orders for customers in a fast-paced and efficient manner.
- Assisted in cleaning the work areas, dining room, bathrooms, and dishes in order to close for the evening.
Education
Pharmacy Technician Certification
Jefferson State Community College
Birmingham, AL07-2025
High School Diploma -
The Westminster School At Oak Mountain
Birmingham, AL05-2022
Some College (No Degree) - Computer Science
Troy University
Troy, ALSome College (No Degree) - Radiologic Technician
Jefferson State Community College
Birmingham, ALSkills
- BLS and CPR certified
- Food Handler certified
- Strong verbal and written communication skills
- Customer Service
- Team Collaboration and Leadership
- Staff Education and training
- POS system operation
- Safety processes and procedures
References
References available upon request.
Timeline
Shift Manager
Frutta Bowls
02.2024 - Current
Team Member
Goldfingers
09.2023 - 12.2023
Team Member
Tropical Smoothie Café
10.2020 - 10.2021
Pharmacy Technician Certification
Jefferson State Community College
High School Diploma -
The Westminster School At Oak Mountain
Some College (No Degree) - Computer Science
Troy University
Some College (No Degree) - Radiologic Technician
Jefferson State Community College
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