Lydia Smith
Grove City,OH
Summary
- Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach Known for successfully handling escalated customer support issues.
- Results-driven Customer Service Specialist highly skilled in account management and sales techniques. Bringing 15 years of experience in professional communication with customers and peers. Skilled communicator known for contributing to repeat business.
- Dedicated efforts led to increased sales resulting in bank branch locations to regularly be in the top 10%.
- Received 4 “All Star” awards for being in the top 5 for sales of accounts and loans.
- Recognized for being flawless on all mystery shops; #1 employee of the quarter out of 500.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Interim Clinical Operations Coordinator/Certified Medical Assistant
Mount Carmel Health System Inc.
Grove City, Ohio
11.2021 - Current
- Maintained awareness of government regulations,
- Analyzed performance metrics to identify areas of improvement in clinical operations.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Communicated with patients with compassion while keeping medical information private.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Maintained accurate and confidential patient records in accordance with HIPAA regulations.
- Conducted training sessions for staff members on new technology or operational procedures.
- Administered medications and various vaccines and performed in-office labs and tests.
- Coordinated clinical operations and managed daily workflow of the department.
- Interviewed applicants and made recommendations for new hires.
- Ensured that all medical equipment was properly maintained according to safety guidelines.
- Monitored clinical staff work hours, sick days and vacation time.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Oversaw inventory management of clinical supplies and equipment to ensure availability and operational readiness.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Bakery
Cake Creations by Lydia, Self-employeed
Grove City, OH
05.2020 - 08.2021
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
- Decorated cakes, cookies, cupcakes, pies and created specialty desserts.
- Checked freshness of bakery goods and food in bakery, removing and disposing of stale or outdated items.
Administrative Assistant
Fayetteville Landscaping and Lawn Care
Fayetteville , NC
03.2013 - 05.2014
- Updated details in company database by keying in customer contacts and service dates.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Scheduled residential and commercial customer service appointments.
Personal Banker
Capital Bank
Sanford , NC
02.2010 - 03.2013
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Conducted account openings and closings for clients.
- Collaborated with team members to meet branch targets and objectives.
- Advised customers on various financial products available from the bank.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
Assistant Banking Center Manager II
MidFirst Bank
Oklahoma City , OK
05.2005 - 04.2009
- Counseled customers in selection of financial products to meet banking needs.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Led banking tasks, business administration and financial decision-making to ensure first-class client services.
- Conducted interviews, reviews, counseling, and scheduling of employees.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Executed daily huddles and weekly sales meetings.
Education
High School Diploma -
Delaware Bible Holiness Academy
Delaware , Oh05.2020
Skills
- Exceptional customer service
- Excellent communication skills
- Strong sense of banking ethics
- 10-key proficiency
- Data entry documentation
- Back office operations
- Cash deposit preparation
- Scheduling and calendar management
- Invoicing and billing
- Administrative duties
- Clinical operations
- Regulatory compliance
- Inventory management
- Staff training
- Team leadership
- Staff management
- Heartsaver first aid CPR AED
Certification
- Basic Life Support (CPR & AED)
Timeline
Interim Clinical Operations Coordinator/Certified Medical Assistant
Mount Carmel Health System Inc.
11.2021 - Current
Bakery
Cake Creations by Lydia, Self-employeed
05.2020 - 08.2021
Administrative Assistant
Fayetteville Landscaping and Lawn Care
03.2013 - 05.2014
Personal Banker
Capital Bank
02.2010 - 03.2013
Assistant Banking Center Manager II
MidFirst Bank
05.2005 - 04.2009
High School Diploma -
Delaware Bible Holiness Academy