Lydia Solomon
Minneapolis,Minnesota
Summary
Patient-focused healthcare operations professional pursuing a Bachelor of Science in Health and Well-Being Sciences at the University of Minnesota–Twin Cities. Brings over four years of experience supporting patients and consumers through outreach, coordination, and service-based roles in healthcare and regulated environments. Currently serves as a Clinical Operations Manager with hands-on experience overseeing workflows, documentation, compliance, and team support, while also leading patient education initiatives through health-focused marketing—translating clinical information into clear, accessible messaging that supports informed decision-making and engagement. Known for improving workflows, strengthening patient experiences, and collaborating cross-functionally to ensure high-quality, efficient, and compassionate care delivery.
Overview
5
5
years of professional experience
Work History
Clinical & Operations Manager
Stay Spry Health
St. Louis Park, MN
01.2025 - Current
- Lead and coordinate daily clinical and administrative operations, ensuring efficient, patient-centered care delivery
- Oversee patient scheduling, documentation, and communication workflows across providers and interdisciplinary teams
- Ensure accuracy, completeness, and compliance of EHR documentation in alignment with HIPAA and clinic protocols
- Monitor operational metrics and proactively identify workflow gaps, implementing process improvements to enhance efficiency and patient experience
- Manage onboarding, training, and ongoing support of staff to ensure consistent adherence to SOPs, quality standards, and regulatory requirements
- Serve as the primary escalation point and liaison for patients, vendors, and care team members, resolving issues with professionalism and urgency
Social Media & Marketing Coordinator
Stay Spry Health
St. Louis Park, MN
01.2025 - Current
- Develop and manage patient-focused health and wellness content to support education, engagement, and service awareness
- Collaborate with providers to translate clinical information into clear, accessible patient messaging
- Plan and execute digital campaigns aligned with brand voice and patient needs
- Track analytics and engagement metrics to refine outreach strategies
- Support patient engagement through timely responses and community interaction
Volunteer
Hennepin Healthcare
12.2023 - Current
- Volunteering at the hospital to assist with patient care in the emergency room and encourage healthy communities and supportive environments
- Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
Direct Support Professional
Assured Wellness
Minneapolis, Minnesota
06.2024 - 06.2025
- Assisted individuals with daily living activities and personal care routines.
- Developed and implemented personalized support plans for clients' needs.
- Facilitated communication between clients, families, and healthcare professionals.
- Monitored client behaviors and reported changes to the support team.
Restaurant LEAD Hostess
BLVD Kitchen And Bar
Minnetonka, MN
06.2023 - 03.2025
- Coordinated team schedules to optimize service efficiency.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
Fundraising Organizer
Nutrition For All
03.2021 - 07.2024
- Partnering with local food shelves to provide free nutrition counseling to those experiencing food insecurity
- Designed and implemented comprehensive organizational strategies to maximize productivity.
- Utilized project management skills to meet event deadlines and complete requirements.
Direct Care Professional
ACR Homes
Minneapolis, Minnesota
11.2022 - 03.2023
- Recorded status and duties completed in logbooks for management.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Ensured a safe and comfortable environment by maintaining clean and organized living spaces for clients.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
Bachelor of Science - Health And Well-being Sciences And Public Health
University of Minnesota - Twin Cities
Minneapolis, MN05.2026
High School Diploma -
Robbinsdale Armstrong High School
Plymouth, Minnesota06.2022
Skills
- Patient Navigation & Care Coordination
- Consumer Outreach & Education
- Team Support, Training & Collaboration
- SOP Development & Process Improvement
- Performance Tracking & Workflow Optimization
- Cross-Functional Communication (Clinical, Operations, Marketing)
Timeline
Clinical & Operations Manager
Stay Spry Health
01.2025 - Current
Social Media & Marketing Coordinator
Stay Spry Health
01.2025 - Current
Direct Support Professional
Assured Wellness
06.2024 - 06.2025
Volunteer
Hennepin Healthcare
12.2023 - Current
Restaurant LEAD Hostess
BLVD Kitchen And Bar
06.2023 - 03.2025
Direct Care Professional
ACR Homes
11.2022 - 03.2023
Fundraising Organizer
Nutrition For All
03.2021 - 07.2024
Bachelor of Science - Health And Well-being Sciences And Public Health
University of Minnesota - Twin Cities
High School Diploma -
Robbinsdale Armstrong High School