Lydia Stewart

• Set attainable daily, weekly and monthly goals and game plans for the grievance department.

• Cross-trained new team members, resulting in 17% increase in customer satisfaction ratings from

the time I was hired.

• Engaged with customers through live chat, email, and phone with the goal of establishing a

relationship and ensuring they feel satisfied with the service they received before ending the

interaction.

• Successfully multitasked while navigating various functions of the companies service

management system.

• Volunteered to handle complaints and issues for manager during busy time periods.

• Maintained a customer resolution rate of 95% over my tenure with the company.

• Upheld quality control policies and procedures to increase customer satisfaction.

• Participated in ongoing proprietary product trainings and certifications to become more of an

asset and advance my knowledge in problem solving, CRM software, and customer service.

• Executed on-time and under budget project management to resolve complex issues

• Led team engagement to assist cross-functional departments and achieve goals.

• Adapted quickly to dynamic operational changes within the distribution center.
• Exhibited strong leadership by motivating teammates and fostering a supportive team environment.
• Strengthened peer and coach relationships through consistent and open communication.
• Supported individual and team development by analyzing performance data.
• Demonstrated a proven ability to rapidly acquire new skills and adapt to evolving situations.
• Assisted with daily operations, contributing to efficient and productive teamwork.
• Facilitated the training of colleagues on DC systems, processes, and equipment.