Open To Work
LYDIA Ussery
CONWAY
Summary
Dynamic Senior Enterprise Customer Success Manager with a proven track record of managing $13.5 million in revenue, leading high-level meetings, and driving strategic upsell initiatives.
Overview
8
8
years of professional experience
Work History
Senior Enterprise Customer Success Manager
Priority1
Little Rock, AR
04.2025 - Current
- Promoted to this position after a year and 4 months with the company because of my desire to not promote to a supervisor but deserving a promotion
- #1 in revenue on a 2 year running streak among 97 team members.
- Personally managed $13.5 million dollars of revenue in 2025
- Manage a portfolio of 20 of our highest revenue enterprise clients
- Consistently identify upsell opportunities within existing accounts by understanding issues and aligning them with appropriate solutions
- Maintain accurate records of all collection activities, including phone calls, emails, and correspondence
Customer Success Manager
Priority1
Little Rock, AR
01.2024 - 04.2025
- Conducted regular business reviews with all 205 clients to assess performance metrics, identify areas for improvement, and present recommendations for optimization
- Collaborated cross-functionally with sales, product development, and support teams to address customer needs and resolve issues in a timely manner
- Monitored key performance indicators (KPIs) such as churn rate, adoption rate, usage metrics etc., proactively taking actions when necessary to improve outcomes
- Consistently trained new hires on a monthly basis.
Server/Shift Lead
Yesterday's Memories
Morrilton, AR
08.2022 - 04.2024
- Provide direction to staff members
- Exceptional communication and interpersonal skills
- Closing duties – paying out employees, ensuring everything runs smoothly, handling cash and sales
- Memorization
- Serve food and drinks, clean, etc.
Owner
Jewelry By Lydia
Conway, AR
05.2018 - 01.2023
- Ordered jewelry and accessories wholesale/make custom jewelry
- Ran a website + Instagram page
- Shipped to all 50 states and Canada
- Customer service skills
- Social media marketing/photography skills
Prestige Beauty Advisor
Ulta
Conway, AR
01.2022 - 08.2022
- Promoted to this position after 3 months of basic beauty advisor
- Worked the sales floor and consistently engaged with customers
- Met sales goals in specific brands daily
- Operated cash register for sales and regularly balanced registers
- Applied makeup and gave beauty advice
Head Lifeguard
Morrilton Parks and Recreation
Morrilton, AR
05.2018 - 08.2020
- Monitored pool safety
- Balanced money boxes, paid out employees, monitored time sheets
- Certified in CPR, AED, and First Aid
- Communicated and responded to parents’ and children's needs
Education
Bachelor of Science - Business Management
University of Arkansas, Sam M. Walton College of Business
Fayetteville, AR12-2023
Skills
- Customer advocacy
- Goal setting and achievement
- Data-driven decision making
- Marketing and social media
- Photography
- Organization
Accomplishments
Awarded employee of the quarter out of over 2,000 employees in Q3 of 2025
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
$75000/yr - $200000/yrTimeline
Senior Enterprise Customer Success Manager
Priority1
04.2025 - Current
Customer Success Manager
Priority1
01.2024 - 04.2025
Server/Shift Lead
Yesterday's Memories
08.2022 - 04.2024
Prestige Beauty Advisor
Ulta
01.2022 - 08.2022
Owner
Jewelry By Lydia
05.2018 - 01.2023
Head Lifeguard
Morrilton Parks and Recreation
05.2018 - 08.2020
Bachelor of Science - Business Management
University of Arkansas, Sam M. Walton College of Business