Lauren Walsh
Bluffton,SC
Summary
Dynamic Customer Success & Sales contributor with over a decade of experience driving impactful client engagement and retention strategies across diverse industries. Expertise in leveraging customer success platforms and CRM tools to enhance client journeys and foster account growth. Proven track record in mentoring teams and collaborating cross-functionally to optimize processes and elevate performance metrics. Committed to delivering exceptional customer experiences while supporting strategic planning and high-value account management. Passionate about cultivating relationships that drive both retention and revenue expansion.
Overview
14
14
years of professional experience
Work History
Senior Enterprise Customer Success Manager
Hover
01.2026 - Current
- Develop and implement customer success strategies to enhance client satisfaction, retention, and expansion.
- Manage a book of 11 private equity, enterprise accounts valued at $4.9M.
- Increased in year revenue pacing from $4.9M to $5.5M.
- Collaborate with cross-functional teams to resolve complex customer issues efficiently.
- Lead initiatives that streamline onboarding processes, reducing time to value for new clients.
- Establish strong relationships with key stakeholders, driving engagement and loyalty across accounts.
Team Lead, Customer Success
Intellistack
07.2025 - 12.2026
- Lead and mentor a team of five CSM and CSRM in managing a diverse client portfolio.
- Streamlined and implemented tools to assist in team tasks, allowing the team to increase customer contact and retention by 15%.
- Maintained a portfolio of 50 accounts valued at $2.4M.
- Spearheaded customer health initiatives and drive process automation to enhance efficiency.
- Collaborated with leadership on strategic planning for customer success.
- Ensured retention and revenue growth for high-value accounts through proactive support.
- Analyzed team performance metrics to identify improvement areas and optimize client engagement.
Senior Customer Success Manager
Intellistack
12.2021 - 06.2025
- Managed a portfolio of 140+ enterprise accounts valued at $6.9M ARR maintaining 99% GRR.
- Led onboarding and training programs for key accounts, enhancing client readiness and engagement.
- Drove client retention and expansion through strategic outreach and proactive relationship management.
- Collaborated cross-functionally to streamline processes and ensure a seamless client journey.
- Mentored junior team members, fostering a culture of continuous improvement and professional development.
- Utilized CRM tools to analyze client data and inform strategic decision-making.
Enterprise Account Executive
TransPerfect
08.2019 - 11.2021
- Expanded business portfolios through strategic account management and retention initiatives.
- Generated new business opportunities by leveraging CRM tools and customer success platforms.
- Mentored cross-functional teams to improve performance metrics and streamline workflows.
- Fostered strong client relationships to support retention and revenue growth.
Liaison Manager
MPI
06.2018 - 04.2019
- Served as the primary communications liaison between the New Zealand Ministry of Primary Industries (MPI) and farmers during the national MBovis eradication program.
- Provided clear, timely updates to farmers on government policies, biosecurity measures, and disease control procedures.
- Gathered feedback and concerns from farmers and relayed them to MPI leadership to inform decision-making and improve program effectiveness.
- Supported coordination of on-farm inspections, testing, and compliance activities by facilitating communication between farmers and government teams.
- Helped build trust and understanding between stakeholders during a sensitive, high-stakes disease eradication effort.
Commercial Account Manager
Social Soup
12.2016 - 08.2017
- Managed a portfolio of commercial clients, driving revenue growth and ensuring high client satisfaction.
Sales Manager
Signpost
02.2015 - 06.2016
- Led and coached a high-performing sales team of 12 reps, setting goals, tracking performance, and driving revenue growth.
- Consistently hit over 100% to quota attainment.
- Developed and executed sales strategies to acquire new business and expand existing accounts.
- Built strong relationships with key clients, serving as a trusted advisor and ensuring customer satisfaction.
- Analyzed sales data and metrics to identify trends, forecast results, and optimize team performance.
- Collaborated cross-functionally with marketing and customer success teams to streamline the sales process and enhance client retention.
Account Executive
Signpost
01.2013 - 02.2015
- Managed the full sales cycle for new and existing accounts, from prospecting to closing deals.
- Built strong relationships with business owners and key stakeholders to understand their needs and provide tailored solutions.
- Conducted product demos and presentations to showcase the value of Signpost's marketing and customer engagement platform.
- Consistently met or exceeded monthly and quarterly sales targets through strategic prospecting and solution selling. Top Sales rep 9 months out of 12 and exceeded 130% quota attainment on average.
- Collaborated with internal teams, including customer success and marketing, to ensure a smooth onboarding process and maximize client satisfaction.
Education
Business & Marketing
Berkeley College
Woodland ParkCommunications
Long Island University, CW Post Campus
New YorkSkills
- Revenue growth
- Customer advocacy
- Data-driven decision making
- Strategic account management
- Upselling and expansion
- Cross-Functional Leadership
- Strategic Onboarding
- Process Optimization
- Negotiation
- Relationship Management
- Training and mentoring
- Strategic communications
- Customer retention
Languages
English
Native or Bilingual
French
Professional Working
Interests
- Backpacking and Hiking
- Historical Exploration
- Adventure Travel
- Creative Writing
- Reading
- Genealogy
- Cooking
- Giving back to the community
Timeline
Senior Enterprise Customer Success Manager
Hover
01.2026 - Current
Team Lead, Customer Success
Intellistack
07.2025 - 12.2026
Senior Customer Success Manager
Intellistack
12.2021 - 06.2025
Enterprise Account Executive
TransPerfect
08.2019 - 11.2021
Liaison Manager
MPI
06.2018 - 04.2019
Commercial Account Manager
Social Soup
12.2016 - 08.2017
Sales Manager
Signpost
02.2015 - 06.2016
Account Executive
Signpost
01.2013 - 02.2015
Communications
Long Island University, CW Post Campus
Business & Marketing
Berkeley College
Technology
- Salesforce- Expert
- Tableau
- Looker
- Claude AI
- ChatGPT
- Gamma
- Outreach
- Gong
- Monday.com
- Product Board
- Slack
- Zendesk
- Planhat