Lydia Velazquez
Hemet,CA
Summary
A detail-orientated and outgoing customer service professional with eight years of customer experience with two years being in the healthcare industry. Extremely motivated to contribute to customer satisfaction along with company success. Dedicated to providing exceptional and timely service to add to the customers experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Experience Coordinator
KPC Global Medical Center
08.2022 - 02.2024
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Established positive relationships with internal departments, enhancing cooperation when resolving cross-functional grievances.
- Developed and implemented patient experience strategies for enhanced quality of care.
- Maintained accurate records of all grievance cases, facilitating easier reporting and analysis of trends.
- Identified areas for policy improvement through thorough analysis of recurring grievance themes, leading to proactive problem resolution.
Lead Preschool Teacher
MightyKidz
09.2021 - 04.2022
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Developed children's curiosity and knowledge through fine motor and gross motor skill based activities.
- Educated students in foundational concepts such as shapes, numbers and letters.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Developed children's curiosity and knowledge through fine and gross motor based activities.
Associate Preschool Teacher
MightyKidz
05.2021 - 09.2021
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Wiped down play areas, toys, tables and other hard surfaces to minimize germ spread.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Assisted teacher with developing creative program suitable for preschool children.
- Promoted sensory development by providing access to different textures.
Food Server
The Village Retirement Community
10.2017 - 04.2021
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Cultivated warm relationships with regular customers.
- Added food items, dishes, beverages and utensils to trays and immediately distributed orders, using Microsoft Excel to confirm deliveries to correct rooms.
Internship Student
Children's Paradise
10.2019 - 12.2019
- Encouraged children to interact with each other and participate in group activities.
- Instructed children in crafts and other activities to promote gross and fine motor skills, including creating paintings, drawings, paper crafts and decorations.
- Helped children develop motor skills to preparation for preschool and kindergartner.
Food Server
Hemet Valley Medical Center
11.2016 - 11.2017
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Greeted customers at counter to fulfill requests and answer questions.
Education
Bachelor of Arts - Psychology
California State San Marcos University
San Marcos, CA05.2020
Associate of Science - Sociology
Mount San Jacinto Community College
San Jacinto, CA05.2018
Skills
- Curriculum Development
- Data Entry
- Satisfaction Assessment and Tracking
- Microsoft Office Proficiency
- Excellent Communication
- Self-Motivated
- Time Management
- Communicating to Patients and Families
- Conflict Mediation
Certification
- 180 Hour Highfield Level 5 Diploma in Teaching English as a Foreign Language (TEFL)
- 30 Hour Teaching English Online
- 30 Hour Star Training, Successful Solution Professional Development LLC
Timeline
Patient Experience Coordinator
KPC Global Medical Center
08.2022 - 02.2024
Lead Preschool Teacher
MightyKidz
09.2021 - 04.2022
Associate Preschool Teacher
MightyKidz
05.2021 - 09.2021
Internship Student
Children's Paradise
10.2019 - 12.2019
Food Server
The Village Retirement Community
10.2017 - 04.2021
Food Server
Hemet Valley Medical Center
11.2016 - 11.2017
Bachelor of Arts - Psychology
California State San Marcos University
Associate of Science - Sociology
Mount San Jacinto Community College
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