Lydia Zayas-Bengochea
Greensboro
Summary
Professional with experience in employee counseling, focusing on performance and adherence to company policies. Conducted new hire orientations, ensuring compliance with safety and security procedures while facilitating smooth transitions for supplemental workers. Maintained accurate documentation and provided timely communication across various branches, enhancing operational efficiency. Proficient in Microsoft Office Suite, contributing to effective data management and reporting processes.
Overview
25
25
years of professional experience
Work History
Onsite Coordinator
Atwork Del Monte
Whitsett
05.2024 - Current
- Counsel employees on issues including, but not limited to performance, professionalism, attire, language, attendance and policies
- Maintain written documentation from customers on specific policies and procedures/changes that will impact assignments
- Check in, conduct new hire orientation, including safety/security procedures and escort all supplemental workers to their workstations on their first day of assignment.
- Assure that all new hire interviews and paperwork follows state laws.
- Validation of timecards accuracy for accounting
- Provide various customer reports upon request
- Communicate all information to various Atwork branches in a timely manner.
Match Support Specialist
Big Brothers Big Sisters
Greensboro
01.2021 - 01.2024
- Orienting Volunteers
- Interviewing both potential Big Brothers/Sister and Little Brothers/Sisters
- Screening volunteers and guardians
- Making assessments and recommendations
- Matching mentors with mentees
- Following up the relationship between mentors and mentees
Data Analyst
Alamance Foods
Burlington
01.2018 - 01.2021
- Collecting and entering batch data in the database and maintaining accuracy of production figures, records and projection schedules
- Execute and complete work assignments, with minimum supervision and errors
- Communicate with supervisor on issues related to data entry and projection schedule
- Assist with training of employees when needed, as related to data entry and projection schedules
- Mass amounts of data entry, run reports, and assist Supervisor as needed
- Make recommendations on improving job skills and knowledge
- Human Resource roles
- Listening to absentee call logs and reporting them to the production supervisor accordingly.
- Made changes to required documents, such as health certification
Principal Coordinator Alzheimer Training Program
Ombudsman
San Juan
01.2015 - 01.2017
- Direct program restructuring and programmatic area with a budget of $17M and impacting 300k+ senior citizens.
- Comply with goals and federal government requirements, and conduct process assessment, system, and documentation to detect opportunity areas and create corrective action.
- Ensure administrative and financial process uniformity in both regions.
- Confer with representatives in the Federal Area Agency on Aging. Act as president of the committee in managing and preventing suicide; and as member of the committee to create the ombudsman's manual.
Enrollment Specialist
Girl Scouts of Puerto Rico
01.2014 - 01.2015
- Managed the enrollment process for the northern region with 400 members and 25 group leaders.
- Open a troop in Camuy and coordinated activities for pets with the participations of 100+ people.
- Drafting reports, detailing activities, managing and organizing documents.
Coordinator III PAMA
Ombudsman
01.2003 - 01.2010
- Aided the Project Director in routine administrative duties such as supervising attendance, volunteer records, performing and analyzing statistical data.
- Preparing proposals and managing elderly affairs subjected to federal audits without significant findings.
- Managed volunteer programs with 300+ members
- Offered training, coordinated meetings, and supervised 13 service coordinators.
- Participated in educational sessions in health fairs, conventions, and other activities in the senior health area.
- Coordinated 10-15 activities with coordinators
Professor
Interamerican University of Puerto Rico
01.2000 - 01.2003
- Taught Social Science Subjects, with emphasis in Globalization, Political Science Compared
- Designed course syllabus
- Helped students improving their profession skills and academic knowledge. Prepared and presented lectures on law and business practices; researched and complied bibliographies of specialized materials for additional assignments and stimulated discussions.
Education
Bachelor's - Political Science
Inter American University of Puerto Rico
Master's - Labor Relations
Inter American University of Puerto Rico
Certificate - Conflict Mediator
College of Professional Meditation
Aguadilla, Puerto RicoSkills
- Excel
- MS Excel
- MS Outlook
- MS PowerPoint
- MS Word
- Outlook
- PowerPoint
- Word
- Higher Education Teaching
- Data Entry
Timeline
Onsite Coordinator
Atwork Del Monte
05.2024 - Current
Match Support Specialist
Big Brothers Big Sisters
01.2021 - 01.2024
Data Analyst
Alamance Foods
01.2018 - 01.2021
Principal Coordinator Alzheimer Training Program
Ombudsman
01.2015 - 01.2017
Enrollment Specialist
Girl Scouts of Puerto Rico
01.2014 - 01.2015
Coordinator III PAMA
Ombudsman
01.2003 - 01.2010
Professor
Interamerican University of Puerto Rico
01.2000 - 01.2003
Bachelor's - Political Science
Inter American University of Puerto Rico
Master's - Labor Relations
Inter American University of Puerto Rico
Certificate - Conflict Mediator
College of Professional Meditation