Professional consultant with deep expertise and readiness for leadership roles. Proven ability to drive impactful results through strategic planning, data analysis, and effective problem-solving. Strong focus on team collaboration and adaptability in dynamic environments. Known for reliable execution and strategic insight in management consulting.
Provide onsite change management and advisory support across a healthcare system and/or multiple systems and multiple environments of care including ambulatory, telehealth, outpatient, inpatient, transitional care, interim, and long-term (post-acute care) settings
Evaluate and implement operational process improvement initiatives across multi-disciplinary teams
Identify, plan for, and resolve complex client issues related to healthcare governance, compliance, and reimbursement methodology
Identify and manage project risks around scope, schedule, budget, and quality delivery
To enhance recruitment and retention efforts, train, mentor, and lead junior-level staff, possibly on a remote (hybrid) basis
Guide the client toward improved outcomes through operational assessment, quality auditing, and education in the clinical and revenue cycle space
The position requires flexible travel up to 75%
Secondary Responsibilities:
Leads teams of highly skilled consultants, senior consultants, and subject matter experts through projects from cultivation to completion
Effectively develops and maintains project plans, client deliverables, staffing, and budgets
Advances thought leadership on behalf of the account in one or more disciplines such as cell and gene therapies, vaccines, biopharma, and rare and very rare diseases
Continuously fosters working relationships with clients to deliver custom and impactful solutions that meet and exceed expectations
Demonstrates a dexterity to respond to changes in the regulatory market and industry to further refine deliverables and solve problems alongside our clients
Leads client working sessions, meetings, and executive sessions
Delivers compelling and high-quality solutions for clients
Coaches and mentors consultants and senior consultants, providing constructive feedback that fosters a healthy work environment and the individual growth of every team member
Partners with Associate Directors, Directors, and Partners to actively initiate sales activities, grow the practice, and support firm-wide initiatives
Accomplishments:
Implemented Regulatory Compliance, Ambulatory CDI business, quality, and post-acute health solutions across three Accountable Care Organizations (ACOs), comprised of six QROs (Quality Review Organizations) at a valuation of $233 million in impact over the next five fiscal years
Conducted assessments, tactic suggestions, design, and implementation strategies across the QROs to help with governance, technology, clinical documentation integrity, internal audit, annual wellness, and preventive care visit centralization process, post-acute care engagement and improvement, as well as aligning leadership, compliance, socialization, and education within a span of a year to increase operational transparency under the ACO
Department redesign and optimization of Inpatient CDI within a recent M&A health system to increase appeal rate (1.5M in retained revenue), as well as IP coding QA process (2.5M) and CDI provider query reconciliation (2.5M) to include governance development, provider education, peer-to-peer consultation, and executive council committee insight
Assessment, design, and implementation of Ambulatory/ ancillary/ outpatient / HCC CDI and inpatient CDI solutions across 24 acute care hospitals and five medical foundations, plus specialized centers for surgery, cancer care, cardiac care, rehab, and home care health system
1.5-million-dollar opportunity realized within the first six months (two quarters) of ambulatory CDI implementation
Performed E/M quality analytics and audits and revenue assurance (i.e
Chargemaster & EPIC alignment) for clients related to self-disclosure, totaling over $1.33 million dollars in revenue at risk
Performed DRG Downgrade audit process redesign and internal assessments, design, and implementation to create a centralized regulatory audit and integrity department
The overall valuation was at 1.4 million in overturned denials within the first CY, within a 250-bed hospital, 5 clinics, and 3 specialty clinic health systems
Return YoY is yet to be determined for revenue retained within the system over the next three to five years.
Flight Medic Aeromedical Evacuation Medical Reserves, Airlift Wing
02.2019 - Current
LPN, LVN Qualified
Advanced NREMT (A-EMT) qualified and current
Job Classification 4N071: Air Force Medical Service Specialists work on the ground or in the air
Considered part of the nursing team, duties can be numerous and varied
Plans provides and evaluates routine patient care and treatment of beneficiaries to include flying and special operational duty personnel
Organizes the medical environment and performs and directs support activities for patient care situations, including contingency operations and disasters
Perform aeromedical evacuation and monitoring of patients in transport
Administer medications under the supervision of nursing staff
Prepare patients for surgery and perform postoperative monitoring
Perform a wide array of technical nursing duties involving the care and treatment of patients, including immunizations, dialysis, and critical care
Staff sergeant (E5), with two to five direct reports at any given time.
Worked as the lead auditor a plan/payer to maintain complex audit processes and audit tools related to authorizations, appeals, quality, case management, inter-rater reliability, and data entry
Conduct targeted audits of high-cost claims (>$50,000), and coordinate a regular internal audit schedule
Review 100 % of claims
Send out monthly reports based on trends that are tracked (top HCPCS /CPT / APC / DRG Codes) and trends by provider and/or group
Possibility to revisit contracts or to pick up contractual areas of concern or improvement
Address the detection of risk areas concerning fraud, waste, and abuse
Conducts coding and medical policy audits to determine the integrity of systems set up in conjunction with current policies, revising and creating new policies as necessary
Determine prior authorization utilization for DME and update medical policy in conjunction with utilization and contract department
Assist Corporate Training team to incorporate compliance and audit findings into training programs
Develop and deliver Clinical Provider education based on audit findings
FY 2021 Q1 brought in $300,000 in returned payments from clinics due to audit findings of overpayments.
EMS
03.2020 - 07.2020
EMT COVID Response Team l M Health Fairview EMS I, Provide BLS transport care to patients during inter-facility transfers and 911 calls, with continuous and progressive training to provide ALS support
Responsibilities
Maintains knowledge of and complies with all relevant laws, regulations, policies, procedures, and standards
Actively creates and implements improvements to achieve clinical satisfaction and/or efficiency outcomes
Provides BLS transport care to patients during interfaculty transfers and 911 calls as necessary
Assists ALS staff in emergent and non-emergent responses as deemed necessary
Transports patients safely according to clinical and operational guidelines
Documents patient information in EHR and/or another electronic system in accordance with program standards and department policies/procedures
Safely and efficiently transfers care of patients to other care providers in appropriate settings (LTC, Hospital/Facility, SNF)
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
Partners with patient caregiver in care/decision making
Ensures a safe, secure environment
Individualizes plan of care to meet patient needs
Modifies clinical interventions based on the population served
Provides patient education based on an assessment of the learning needs of the patient/caregiver
Fulfills all organizational requirements
Completes all required learning relevant to the role
Complies with and maintains knowledge of all relevant laws, regulations, policies, procedures, and standards
Fosters a culture of improvement, efficiency, and innovative thinking
Performs other duties as assigned
Collects and analyses pertinent data and/or clinical findings
Incorporates clinical findings and scientific evidence in the development, coordination, and implementation of an individualized plan of care to achieve desired outcomes
Evaluates progress towards goals and outcomes, identifying opportunities for improvement and change
Ability to use a computer and applications that are associated with performing basic work tasks (navigate in Windows, Outlook, TEAMS, Azure, Adobe)
Ability to identify, assess, understand, and cope with a serious situation, especially from when it first occurs to when recovery procedures start
Gathers and integrates critical information, recognizing and addressing underlying assumptions of others to arrive at effective solutions
Breaks down problems into simple tasks or activities; analyzes relationships among several parts of a situation
Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families
Demonstrates practices that support safety, recognizing variations in populations served and preventing harm to patients, families, employees, and themselves
Demonstrates behavior consistent with the standards, scope of practice, ethics, and characteristics of a licensed professional
Administers medications following policies using procedures that assure the highest level of safety all times for all populations
Identifies expected outcomes and develops individualized treatment plan of care
Qualifications
Basic Life Support (BLS) from the American Heart Association
Emergency Med Tech Basic (EMT-B) from MN Emergency Medical Services Regulatory Board
Interim Director, Consultant
Harmony Healthcare Solutions, Virginia Commonwealth University Health System
09.2017 - 04.2018
Multiple Teaching Campuses, Specialty ICU Units, Liver/Kidney/Pancreas/Spleen/ Heart Transplant, Pediatrics, Level 1 Trauma and Burn Center
Director of Clinical Documentation, Coding (Inpatient, Outpatient), and Revenue Cycle Integrity, over 34 direct reports; reported to VP of Finance, Chief Informatics Officer, and Chief Medical Operating Officer
Responsible for directing, implementing, and managing programs for all units
Leads strategic initiatives to generate sustainable revenue to support VCUHS operations and ensure compliance with VCUHS and industry best practices, polices, coding, and billing regulations
Collaborates with Medical Staff, Compliance, Performance and Quality Improvement and Revenue Cycle leadership teams as necessary
Provided consultative guidance to affiliated hospitals and clinics
Restructured Coding and Clinical Documentation departments, creating advancement opportunities and new jobs as well as savings of over 3 million in net revenue over the first FY
Initiated Coding and Clinical Documentation Improvement Quality Audit Plan
Created departmental policies and procedures as needed, collaborating with adjunct departments to ensure proper impact analysis of each policy or procedure
Ensured Clinical Documentation query centered on top DRGs with SOI/ROM and Expected ROM alongside PSIs, HAC, and other publicly reported quality metrics
Initiated vendor contracts and managed pre-existing vendors to support VCUHS’s initiatives and future state goals (retiring and weaning of long-term vendor contracts).
Policy Integrity Manager
Medica Health Plans
07.2017 - 09.2017
Manages and implements corporate policy and process for medical provider, member, network associates and other reimbursements
Ensures that all claims are reviewed, settled, and processed in compliance with and according to contract provisions and regulatory requirements
Evaluates and develops policies and provider reimbursement guidelines to effectively manage and control medical claims cost
Requires a bachelor's degree of finance, business, or healthcare administration
Manages subordinate staff in the day-to-day performance expectations
Ensures that project/department milestones/goals are met and adhering to approved budgets
Has full authority for personnel actions
Extensive knowledge of department operations processes
Requires 5 years’ experience in the related area as an individual contributor
1 to 3 years supervisory experience was also required prior to obtaining this position.
Compliance Education Consultant
Harmony Healthcare Solutions
12.2016 - 07.2017
Responsible for ensuring that the Institution (Vanderbilt University Medical Center) implements and maintains an effective compliance program that includes:
Written standards of conduct and policy
A dedicated Compliance Officer and oversight Committee
Regular training of employees
A process to receive complaints
Audits to monitor compliance
Investigative process for identified concerns
Enforcement of standards and remediation of validated allegations
Responsible in the short term for assessing and creating/updating our existing annual compliance materials for Fraud Waste and Abuse and Code of Conduct
Potential CMS module review depending on whether CMS will require those in calendar year 2017
Long term: Assess pressing compliance training needs in all service areas (Children’s Enterprise, Adult Enterprise, Teaching & Faculty Affairs, Coding/Billing/Auditing) quickly and creating materials to be presented in specific situations or populations would demand experience with training as well
Develop standardized reporting using LMS platform technology
Develop communication standards through implementation of an e-learning platform, along with data analysis and reporting of compliance across the institution, ensuring accurate data migration from the human resources platform (People Soft) into the LMS to ensure data integrity is preserved throughout the reporting process
This will include Clinicians (both Physicians and non-physician clinicians- nurse practitioners, residents, nurse midwives, physician assistants, etc..).
Coding Compliance Education Manager, Consultant
HIMagine Solutions
02.2016 - 12.2016
Responsible for: content creation, coordination, and delivery of all Coding-specific education to Coding Staff
Ensures understanding and correct application of coding information and access to current standards and other related reference materials
Answers questions and strives to build understanding of coding across other Revenue Cycle functions
Supports Affiliates implementing EPIC/Computer Assisted Coding systems and prepares Coding Staff for ICD- 10 implementation
Supports the success of a high-performing shared services organization by helping to champion and drive the long-term Sutter Shared Services vision
Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
Participates in programs and in using tools in support of building a high- performance culture via the standard Sutter Shared Services responsibilities (e.g
Performance measurement, people development, customer relationship management, etc.)
While on assignment with Sutter coders improved quality accuracy scores to above expected SLA (Service Level Agreement) expectations on a consistent basis after the transition to ICD-10 CM and PCS payment structures
Coordinates and provides coding training and orientation to Health Information Management policies, metrics and work flows for new coders and contract staff
Coordinates and provides step training for coder advancement
Participates with Health Information Management Education & Quality Assurance Team Members in drafting Coding Education Materials
Delivers ICD-10 coding education and performs readiness monitoring, as well as delivering training and support to Coding staff during EPIC/Computer Assisted Coding system implementations
Delivers in-depth training to coding staff in identified areas of opportunity
Ensures current knowledge of coding standards and other coding related information is made available to staff and updates coding books and references
Assists in identifying topics for formal coding education by consulting with Coding leadership as well as assessing Coding staff skill, performing a gap analysis, and drafting training to address identified needs
Supports Coding staff by answering daily questions
Works closely with other Revenue Cycle teams to provide education or assistance regarding Coding, and to ensure timely and accurate documentation processing guidelines are met for billing within established parameters
Participates in planning and provision of ICD-10 training to coding team members
Monitors staff completion of mandatory, system, and department specific and provides reports/recommendations to the Coding Quality Team Lead, annual compliance
Participates in cross-training and job enlargement opportunities for Major job responsibilities
Works with management to identify minor set of responsibilities to develop and perform in support of peaks, valleys and cycles across the Shared Services Organization and individual career growth opportunities
Performs both Major and Minor responsibilities after initial year, ensuring the quality and sustainability of 60 million dollars of revenue through RCM daily.
Coding & CDI Education Consultant
Harmony Healthcare Solutions
02.2015 - 07.2016
Responsible for educating current and future Sentara Health Coders, CDIS staff, and provider (MD, PA, NP) staff with a focus tailored to the structure and function of ICD-10-CM/PCS
MS-DRG & SOI/ROM & medical necessity auditing, DRG mismatch review, & analysis with education feedback provided to all parties involved
Provide CEUs (AAPC and AHIMA) where applicable
Participation in all coding question research and collaboration performed by ICD-10 coding team to validate coding, providing response to the individual question as well as generalized educational information learned from question to all students enrolled in that particular course
Responsible for curriculum development (& tailoring to individual department needs dependent on audience), conducting Classroom and WebEx Educational sessions based on individual hospital requests
Works to maintain project deadlines to meet client needs as decided per the ICD 10 team, director of HIM as well as the CFO.
Business Analyst & Terminology Modeler
AIC, Analysts International Corporation I
02.2015 - 11.2015
Combined data processing capabilities such as NLP, complex event processing, and policy evaluation to organize and enrich the healthcare data stream and derive actionable insights for Mayo’s clinical improvement program
Extensive use of healthcare terminology governance skills in building a comprehensive data map between ICD 9 to ICD 10 to SNOMED / HL7 for all departments for the overall goal of improving quality measurements, revenue cycle and coding integrity, and documentation quality assurance
Evaluate and provide recommendations to each unit where data mapping and analysis would be beneficial for clinical process improvement.
Coding Encompass Trainer
3M 360 CDI, Consulting Firm Tek Systems Inc
10.2014 - 02.2015
Trained end users in the use of 3M’s 360 Encompass System and Clinical Documentation Improvement System (CDIS) software and completion of evaluations of CDI Programs
Trained clinical staff (nurses and providers) in use of 3
Compliance Analyst & Educator
Hennepin County Medical Center, HCMC
09.2012 - 07.2014
Performed reviews and analysis of all inpatient records (including transplants, trauma, burn unit, radiation therapy, medicine general, surgical, and birth/obstetrical cases) to validate assigned ICD-9-CM codes, DRG grouping accuracy and compliance with payer reporting requirements in response to governmental and other third-party payer audit requests
(Recovery Audit Contractor, Medicare Administrative Contractor, Comprehensive Error Rate Testing Medicare requests, etc.)
Provided feedback & presentation on results of auditing and monitoring activities to affected staff
Evaluated clinical documentation during reviews to identify inconsistent or incomplete documentation trends that impact code selection, DRG grouping, and accurate data collection
Reported out to the CDMP team as well as providers when applicable
Reviewed medical records, itemized bills, and hospital UB and 1500 claims for accuracy and compliance with billing regulations
Assisted the Chief Compliance Officer and the Compliance/Internal Audit Coordinator with reviews, compliance audits, and reports on possible billing and coding issues as directed
Conducted updates to the Excluded Provider and persons list in conjunction with the Office of Credentialing and Human Resources
Worked with the PT, OT, and SLP departments to ensure proper compliance with new Therapy CAP and ABN requirements
Research, Interpret, and maintain currency with Medicare, Medicaid & payer billing, coding, and documentation requirements for submission of compliant hospital claims
Maintained currency in coding guidelines and reimbursement reporting requirements
Adherence to official coding guidelines and strict adherence to the Standards of Ethical Coding as set forth by the American Health Information Management Association (AHIMA).
Senior Inpatient Medical Coder
Bellin Health
01.2012 - 09.2012
Assign appropriate CPT and ICD-9 CM codes for patient services as documented by qualified providers
Display an in-depth understanding of MS DRGs through the use of the 3M grouping tool & MediTech EMR
Successfully aids in coding support during EPIC EMR go-live implementation
Collaborate and analyze monthly trending areas and focus on improving the organization’s core measure areas related to RCM and coding
Attends monthly meetings with the Clinical Documentation Nursing Team to improve physician-to-coder communication to create correct documentation processes.
Inpatient Medical Coder
Allina Health
07.2007 - 12.2011
Assign appropriate CPT and ICD-9 CM codes for patient services as documented by licensed providers
Collaborate as a coding team to bring about process improvement and procedure change for the benefit of the coding department as needed in the ever-changing coding realm
Attend monthly meetings and provide feedback for managers
Helped develop an inpatient coding training program by highlighting inconsistencies within the abstracting and data collection system
Helped streamline and create a consistent coding procedure method and data collection process in the organization to help ensure proper data collection for accurate metric and measurement used by different departments throughout Allina (for Patient Safety & Quality, Revenue Cycle Management, Process Management & Performance, EPIC & E.H.R
Query Building).
Scheduler
Woodwinds Hospital, Care
06.2005 - 07.2007
Coordinate Staff and Schedule PTO/Vacation in accordance with MNA Union and hospital By-Laws
Daily Staffing and scheduling for RNs, PCAs, HUCs, and volunteer services in accordance with daily unit needs (according to staffing ratios each shift)
Call consulting agencies as necessary for staffing shortages and/or cancel staff for low-need days
Provide weekly and monthly staffing trends and statistical tracking reports for Human Resource Managers
Enter daily staffing/ill calls, etc., to track employee hours
Enter in bi-weekly timecards for human resource and manager processing
Coding for E/M Emergency room and outpatient visits
Assigned ICD-9-CM, CPT, and HCSPCS codes where appropriate
Utilize the charge master to assign appropriate E/M codes and charges for supplies.
Health Unit Coordinator
United Hospital, Allina Health
08.2001 - 06.2005
Transcribe physician orders into appropriate departments using the STAR computer system
Communicate between hospital providers and departments to facilitate in optimal efficiency in direct patient care
Assist in transferring patients, turning patients, and direct patient care support as needed by nursing staff
Schedule and coordinate patient tests and procedures between the laboratory, radiology (CT/MRI/Nuclear Imaging/Cardiology), oncology, and GI Labs
Transcribe medication orders onto the patient’s Medication Administration Record for nurses and pharmacy
Communicate stat medication orders as needed
Register patients & pre-certify patients with insurance companies for surgery or emergency room procedures and GI lab appointments
FACETS Claims System Management Software (Cognizant)
Claims XTen (Change Healthcare)
EncodePro 360 for Payers
ASIMS, AHLTA, CHCS DoD, DHA Systems Experience
3M Encoder Proficient > 8 years
Education
Master’s in executive business administration (MBA) -
St. Thomas University
12.2026
Bachelor of Science - Psychology & Healthcare Studies
Bethel University
12.2023
Associate of Arts Degree -
Century Community College
05.2019
Skills
Leadership and Management
EPIC
Cerner
3M
OPTUM 360
Revenue Assurance
Healthcare Strategy & Operations
Clinical Auditing
Data Analysis
Coding
Compliance
Clinical Documentation Integrity Professional
Inpatient Coding
Provider Education
Change Management
Process Improvement
Assessment
Design
Implementation
Strategic Operational Improvement Initiatives
Critical Thinking
Analytical Skills
Network Application Practice
Policy Integrity
Gap Analysis Reporting
Outpatient Clinical Documentation Integrity
Quality Analysis
Risk Adjustment
Value-Based Payment Methodology
Revenue Cycle Strategy and Design
MPPS
VBP/AVPS
Project Management
Clinical Documentation Improvement Programs
Concurrent Physician Education
Clinician Education
Auditor Education
Coder Education
Building Audit Tools
Regulatory Compliance Education
Policy Analysis
Coding Audits
Quality Reporting
MS/APR DRG Impact Report Building
Monitoring CDI & Coding Workflows
Problem-Solving
Communication
Facilitator Skills
Collaborative Healthcare Models
Client management
Information technology
Global perspective
Sustainability management
Innovation management
Assessments
Strategic growth management
Leadership Development
Team building
Client training
Cultural Sensitivity
Qualitative Research
Culture development
Market Research
Quantitative Research
Business Consulting
Accomplishments
Collaborated with a team of 12+ consultants and senior leaders in the development of Michigan POM ACO Optimization.
Achieved 233M in opportunity realization through effectively helping with POM ACO Value Based Care Outpatient CDI implementation program.
Supervised a team of 7 consultants during POM ACO Optimization project.
Supervised team of three senior airmen while with the USAF ASTS.
Systemsexperience
FACETS Claims System Management Software (Cognizant)
Claims XTen (Change Healthcare)
EncoderPro 360 for Payers
ASIMS, AHLTA, CHCS DoD, DHA Systems Experience
3M Encoder Proficient > 8 years
3M HDM Abstracting Proficiency
Experience People Soft
Experience in Cerner
Microsoft Excel Proficient
Extensive Experience with EPIC
Experience in Meditech EMR
MS DRG /APR DRG Proficient
Experienced in 3M Encompass 360 vs9.0 and greater
Experience in McKesson EMR
Experience in Allscripts
Experienced in developing appropriate, effective, efficient physician education & communication tools on concurrent documentation review findings and possible compliance discrepancies
Experience developing & delivering ICD 10 CM/PCS Training programs; formal classroom & remote training sessions
Experience in business process planning & redesign, change management
Project management for continuous department & organizational process improvement
Operating and Facilitating EMR & Coding Software
Adobe Captivate experience for Learning Exchange platforms
Data Analysis and Reporting through Excel, Tableau, MS Power BI
MediRegs Compliance Suite & Compliance 360
Fluent in 3M Coding and Reimbursement System application, coding and clinical education around documentation requirements for CDI Programs
Experience in Sunrise Clinical Documentation
Proficient in Optum 360 CDI, CAC + Encoder Software
Experience in Aerial Case Management and Claims Processing Systems
Stanson Clinical Decision Support
Memberassociations
Association of Clinical Documentation Integrity Specialists (ACDIS), 04/23
National Registry of Emergency Medical Technicians (NREMT), 10/19
American Red Cross, 08/19
National Council for Behavioral Health, Mental Health First Aid Responder and Advocate, 03/19
Minnesota Health Information Association (MHIMA), Annual Conference, Healthcare Collaboration & Networking, Minneapolis MN
American Institute of Healthcare Compliance (AIHC), 03/17, Cleveland, OH
AHIMA Privacy & Security Institute and 89th National Annual Conference, Speaker, 10/17
Becker’s Hospital 3rd Annual Health IT + Revenue Cycle Management Conference, Guest Reviewer, Collaborator & Advisor, 09/17
Credentialsandeducation
Master’s in executive business administration (MBA), St. Thomas University, 05/26
Bachelor of Science, Psychology, Bethel University, 12/23
Associate of Arts Degree (AAS), Century Community College, 05/19
Senior AR Analyst at R1 REVENUE CYCLE MANAGEMENT, United States Healthcare ProvidersSenior AR Analyst at R1 REVENUE CYCLE MANAGEMENT, United States Healthcare Providers