Lyhorng Tempest
Pittsburgh,PA
Summary
Nurse leader with background in emergency care, case management, and staff training, combining clinical judgment with organized follow-through. Supports safe patient transitions by identifying barriers, coordinating services, managing high-volume caseloads, and communicating clearly with physicians, nurses, families, and external agencies.
Overview
22
22
years of professional experience
Work History
Registered Nurse Case Manager, Remote
Aetna/CVS Health
Hartford, CT
01.2021 - Current
- Assessed members' clinical needs, care coordination priorities, and monitored progress toward goals.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral, and monitoring of families.
- Monitored member progress through regular follow-up contacts.
- Facilitated member access to benefits and support services, improving overall client satisfaction.
- Addressed member concerns, resolving service barriers to enhance access to care.
- Identified barriers to client success and developed strategies to overcome them.
- Handled a diverse caseload of clients, ensuring timely follow-up and support., ensuring timely documentation and reporting.
- Collaborated with interdisciplinary teams on care planning and follow-up.
- Supported referrals with community agencies and healthcare providers.
Senior Professional Staff Nurse I/Charge Nurse, Emergency Department
UPMC St. Margaret's Hospital
Aspinwall, PA
01.2014 - 05.2022
- Facilitated triage, patient stabilization, trauma response, rapid condition recognition, pain control, and effective communication among patients, caregivers, and physicians.
- Triaged and treated a high-volume caseload in a busy emergency room setting.
- Used critical thinking to assess emergent conditions and started appropriate interventions promptly.
- Communicated clearly with physicians to support coordinated patient care.
- Completed patient assessments and diagnostic tests, providing physicians with key health information.
- Navigated multiple high-stress situations while maintaining composure and delivering quality care to all patients.
- Mentored nurses in patient care and daily tasks, fostering professional development and enhancing team capabilities.
- Educated patients and families on discharge instructions and follow-up care.
Certified Pharmacy Technician
CVS Pharmacy
Pittsburgh, PA
01.2005 - 03.2016
- Lead Pharmacy Technician, which requires management of inventory, staff scheduling, task delegation, and staff training.
- Counted and filled prescriptions accurately and promptly to support patient medication needs
- Ensured accurate input of prescription information for effective medication management.
- Communicated effectively with physicians and their offices to facilitate prescription clarity and patient care
- Collaborated with pharmacist and insurance companies to secure timely medication approvals for patients
Education
Master of Science - Health Informatics and Analytics
University of Arizona Global Campus
Tucson, AZ10-2023
Baccalaureate of Science - Nursing
Ohio University
Athens, OH06-2018
Diploma -
The Western Pennsylvania Hospital School of Nursing
Pittsburgh, PA06-2013
Skills
- Case management
- Care coordination
- Discharge planning
- Patient assessment
- Care plan development
- Interdisciplinary collaboration
- Effective communication
- Patient advocacy
- Time management
- Attention to detail
- Triage management
- Critical thinking
- Clear communication
- Team collaboration
- Task prioritization
- Active listening
- Multitasking
- Organizational skills
Timeline
Registered Nurse Case Manager, Remote
Aetna/CVS Health
01.2021 - Current
Senior Professional Staff Nurse I/Charge Nurse, Emergency Department
UPMC St. Margaret's Hospital
01.2014 - 05.2022
Certified Pharmacy Technician
CVS Pharmacy
01.2005 - 03.2016
Master of Science - Health Informatics and Analytics
University of Arizona Global Campus
Baccalaureate of Science - Nursing
Ohio University
Diploma -
The Western Pennsylvania Hospital School of Nursing