Lyka Myleine Guerrero
Honolulu,HI
Summary
Customer-focused Universal Banker with experience processing teller transactions, opening accounts, and guiding customers through deposit, loan, and digital banking options. Skilled in banking software, cash handling, and clear communication, with a strong record of quickly resolving account questions, and delivering accurate, professional service in high-volume branch operations.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Universal Banker
Bank of Hawaii
Honolulu, HI
08.2024 - Current
- Assisted Bank of Hawaii branch customers with deposit, withdrawal, and account service requests.
- Processed teller transactions accurately while following bank policies and cash handling procedures.
- Identified customer needs and recommended suitable deposit, loan, and digital banking products.
- Resolved account questions and service issues with clear, professional customer communication.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs.
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Advised customers on how to use mobile banking applications effectively.
Sales Associate
Walmart
Honolulu, Hawaii
05.2023 - 08.2024
- Greeted Walmart customers and answered product questions on sales floor.
- Provided accurate information about products, prices and services.
- Assisted customers with returns, exchanges, and service desk requests.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
Fast Food Worker
McDonald's Restaurant
Lihue, Hawaii
06.2019 - 08.2021
- Assisted teammates with drive-thru, lobby, and counter service tasks.
- Addressed customer questions and resolved order issues with professional courtesy.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Boosted customer satisfaction by quickly addressing and resolving complaints about food or service.
- Assisted customers with menu selections, answered ingredient questions, and provided pricing information.
Education
BBA - Business Accountancy
University At West Oahu
Honolulu08-2026
High School Diploma -
Kauai High School
Lihue04-2014
Skills
- Accounting principles
- Financial reporting
- Cash handling
- Banking software navigation
- Account management
- Customer service
Languages
Tagalog
Native/ Bilingual
English
Native/ Bilingual
Timeline
Universal Banker
Bank of Hawaii
08.2024 - Current
Sales Associate
Walmart
05.2023 - 08.2024
Fast Food Worker
McDonald's Restaurant
06.2019 - 08.2021
BBA - Business Accountancy
University At West Oahu
High School Diploma -
Kauai High School