Nathiya Saminathan
Cary,NC
Summary
Adept at leveraging extensive experience in customer service and sales at SOUTH INDIAN BANK, I excel in utilizing MS Office Suite and demonstrating exceptional organizational skills. My background includes enhancing customer satisfaction and streamlining account management, contributing to a 20% increase in cross-selling success.
Overview
3
3
years of professional experience
Work History
Universal Banker
SOUTH INDIAN BANK
COIMBATORE, TAMILNADU
05.2014 - 11.2016
- Customer Service: They provide assistance to customers by answering queries, resolving issues, and offering advice on banking products and services. This includes opening accounts, processing withdrawals, deposits, and other transactions.
- Sales: Universal bankers promote and cross-sell various banking products, such as loans, credit cards, insurance, and investment products, to meet the financial needs of customers.
- Teller Services: Handling routine banking transactions, like deposits, withdrawals, money transfers, and check processing. They may also manage safe deposit boxes and cash handling.
- Loan Processing: They assist in the processing of loan applications and may help customers with personal loans, mortgages, and business financing.
- Account Maintenance: They handle account management tasks, such as ensuring accurate record-keeping, account updates, and managing client portfolios.
- Compliance and Risk Management: Ensuring all transactions and activities comply with regulatory requirements and bank policies. This includes verifying the identity of customers and adhering to anti-money laundering (AML) and know your customer (KYC) regulations.
- Technology Integration: Some universal bankers may help customers with online banking, mobile apps, and ATM services, providing guidance and troubleshooting when needed.
Education
Master of Science - Computer Science
PSGR KRISHNAMMAL COLLEGE FOR WOMEN
India06-2013
Skills
- MS office suite
- Knowledge of accounting principles
- Familiarity with Accounting Software (QuickBooks)
- Mathematical skills
- Organizational skills
Languages
Tamil
Professional
Telugu
Limited
Timeline
Universal Banker
SOUTH INDIAN BANK
05.2014 - 11.2016
Master of Science - Computer Science
PSGR KRISHNAMMAL COLLEGE FOR WOMEN
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