Lykiria T. Rome
Raleigh,NC
Summary
My objective is to complete my required work task. I strive to perform at an efficient and effective pace for my employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Shift Manager
McDonald's
06.2023 - 07.2024
- Monitored store operations to ensure compliance with company policies and procedures.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured compliance with food safety regulations and quality standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between employees or customers in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
Security/loss Prevention
Ross Store
11.2018 - 03.2019
- Loss Prevention focuses on safety and security management, as well as asset recovery
- Skilled in problem solving and conflict resolution
- Upholds high ethical standards and is honest with supervisors, employees, and customers always regarding suspicious events and security questions
Package Handler (Seasonal)
UPS
11.2018 - 01.2019
- Primary job duties include ensuring successful transfer and delivery of goods to intended destinations
- Additional responsibilities include sorting packages for delivery, operating heavy machinery, such as forklifts, trucks, and hydraulic conveyor belts, and, on rare occasions, picking up and delivering packages.
Customer Service Agent (Seasonal)
Conduent
04.2017 - 10.2017
- Answer inbound customer service calls, account verification, active listening, placing customer orders and assisting with customer service needs, concerns, and requests, effective use of computer related programs, typing skills, data entry, adherence to metrics
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
Customer Service (Seasonal)
Belk
10.2015 - 01.2016
- Provide customer service and support during holiday season, gift wrapping
- Maintained a professional attitude while providing excellent customer service.
Education
High school Diploma -
John A Holmes High School
05.2015
Skills
- Computer skills
- Retail experience
- Communication
- Customer service
- Loss prevention
- Inventory Control
- Shift checklists
- Cash Handling
- Employee Training
- Opening and closing procedures
- Security guard license
Certification
- ServSafe
Timeline
Security Officer
Allied Universal Security Services
09.2024 - Current
Shift Manager
McDonald's
06.2023 - 07.2024
Security/loss Prevention
Ross Store
11.2018 - 03.2019
Package Handler (Seasonal)
UPS
11.2018 - 01.2019
Customer Service Agent (Seasonal)
Conduent
04.2017 - 10.2017
Customer Service (Seasonal)
Belk
10.2015 - 01.2016
High school Diploma -
John A Holmes High School
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