Lyla Torres
Tampa,Florida
Summary
10+ years experience in financial services working in accounting and leading projects, scope and strategy across finance, marketing, sales and c-suite teams. I am now looking to take my experience to more of a pre-sales engineering role within financial services SaaS teams Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
22
22
years of professional experience
Work History
Accounts Receivable
The Facilities Group
01.2022 - Current
- Conduct training of offshore team on accounting projects/procedures in Phillipines and Columbia
- All accounting functions related to billing and cash applications
- Collections on accounts 180 days
- Supervise billing department.
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Assisted in the implementation of a new accounting software system, improving overall functionality and user experience.
- Streamlined accounts receivable processes by implementing efficient tracking and reporting systems.
- Improved internal controls surrounding revenue recognition through diligent application of GAAP principles in recording transactions.
- Provided training to new employees on company-specific accounts receivable processes, fostering team cohesion and knowledge sharing.
- Collaborated with sales teams to address customer disputes, resulting in prompt resolution and maintained relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Accounts Receivable Specialist & Administrative Specialist
National Parcel Logistics
01.2016 - 08.2026
- Increase operational efficiency and the company's profitability by timely and accurately processing and posting more than $500K in payments per week
- Manage the monthly, quarterly, and year-end close processes of accounts receivable
- Preparing reports, analyzing revenue, completing general ledger updates and journal entries, and providing reports to management.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
Administrative Assistant / Accounting Clerk (Temporary Role)
Severn Trent Services, Inc.
01.2015 - 12.2015
- Under short-term contract, delivered administrative support to the MUD District office
- Completed administrative duties that included conducting AP/AR duties using QuickBooks.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Operations Manager
Aerobyte, Inc.
01.2013 - 01.2015
- Lead all day-to-day operations and supervision of office staff members, responsibilities included accounting, accounts payable, scheduling, accounts receivable, payroll, and overseeing all logistics for this IT company.
Billing Clerk
Healthways
01.2007 - 01.2009
- Prepared invoices and processed billings, utilizing Oracle to resolve discrepancies and ensure that all billing and accounting records were kept accurate for the Silver Sneakers national exercise program.
Licensing Specialist
Health Benefits Direct
01.2005 - 01.2007
- Processed health and life insurance licensure for all new employees for in all 50 states
- Managed relations licensing departments and accurately sourced, researched, and obtained background information from courts.
Education
B.S., Accounting & Finance -
Southern New Hampshire University
01.2024
Skills
- Business Process Improvement
- Accounts Receivable / Accounts Payable
- General Accounting
- Manage Support & Assistance
- Regulatory Compliance / Risk Mitigation
- Project Coordination / Management
- Training, in-house and off-site, offshore
- Teamwork / Collaboration
- Strong Attention to Detail
- MS Office Suite (Word, Excel, Outlook, Access)
- QuickBooks
- Solutions Engineer Certification
- Microsoft Dynamics 365
- Sage Accounting Software
- AI
- Netsuite
- SharePoint
- Oracle
- Sales Force
- Solutions Engineer certification
- Office Administration
- Computer Skills
- Data Entry
- Customer Service
- Administrative Support
Timeline
Accounts Receivable
The Facilities Group
01.2022 - Current
Accounts Receivable Specialist & Administrative Specialist
National Parcel Logistics
01.2016 - 08.2026
Administrative Assistant / Accounting Clerk (Temporary Role)
Severn Trent Services, Inc.
01.2015 - 12.2015
Operations Manager
Aerobyte, Inc.
01.2013 - 01.2015
Billing Clerk
Healthways
01.2007 - 01.2009
Licensing Specialist
Health Benefits Direct
01.2005 - 01.2007
B.S., Accounting & Finance -
Southern New Hampshire University