Lyla Wilson

• Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
• Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
• Collaborated with kitchen staff to ensure timely completion of all to-go orders.
• Operated cash register to accept cash, debit and credit card payments from customers.
• Handled closing shift drawer counting and bank drops with paper work.

Supervised children aged 3-12 during indoor and outdoor active play sessions.

Managed cleanup efforts in classrooms and lunchrooms to maintain cleanliness.

Assisted in serving lunch and snacks, ensuring timely distribution.

Supported lead teachers in daily activities and classroom management.

Oversaw nap times, ensuring a calm environment for rest.

Monitored up to 18 children in afterschool classes, fostering engagement and safety.

• Responded to incoming calls, providing information and assistance. Coordinated appointment scheduling to ensure efficient operations. Oversaw check-in/out procedures for clients and guests. Provided high-quality customer service, addressing concerns effectively. Executed cleaning tasks consistently to uphold a professional space.