Lylana Porter
Chicago,IL
Summary
Highly motivated, employee with exceptional customer service in an healthcare setting. I am looking to seek and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time-management and problem-solving skills. Bringing 11' plus years of experience continuing to target the satisfaction of the customer while tackling the task at hand and building a trustworthy respectable relationship among peers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Food service worker
University of Chicago Hospital
Chicago
06.2013 - Current
- Prepares food according to standard recipes with requested changes for customer satisfaction.
- Compiles recipe ingredients and prepare for cooks by washing, cutting, or measuring food items.
- Inspects equipment, refrigerators, and warming lamps to check compliance with safe operating levels.
- Maintains clean and trash-free workplaces to maximize productivity and safety.
- Restock supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned kitchen areas, equipment and utensils.
Certified Medical assistant
St Bernard Hospital
Chicago
01.2007 - 01.2010
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Conducted preliminary patient evaluations measuring weight, temperature, and blood pressure
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with the diverse needs
- Taught patients about medications, procedures, and care plan instructions
- Collected and documented patient medical information such as blood pressure and weight
- Called and faxed pharmacies to submit prescriptions and refills
- Sanitized, restocked, and organized exam rooms and medical equipment
- Managed a healthcare establishment under physician's instructions, recording patients' medical history and personal information
- Collecting patient information for physician referrals and submitting insurance forms.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
- Performed administrative duties such as scheduling appointments, answering phones, and filing paperwork.
Education
Certification in Administrative medical assisting and phlebotomy - Healthcare Administration
Illinois School of Health Careers - Chicago
Chicago, IL06.2002
High School Diploma - General Studies
Lindblom Science And Technology
Chicago, IL06.2000
Studied Nursing - Health Administration
Kennedy King College
Chicago, ILSkills
- File Coordination
- Organizational Standards
- Reception Management
- Team Collaboration
- Scheduling
- Patient Data Updates
- Patient Management
- Filing And Recordkeeping
- Regulatory Compliance
- Proficient in Microsoft Office Suites
- Medical terminology
- Verbal and written communication
- HiPAA Understanding
Certification
- ServSafe Food Handler Certificate of Achievement (10/23)
- National Certified Medical Assistant/Phlebotomist (06/02)
- Professional Growth In-service Training E.C.E (06/03
Timeline
Food service worker
University of Chicago Hospital
06.2013 - Current
Certified Medical assistant
St Bernard Hospital
01.2007 - 01.2010
Certification in Administrative medical assisting and phlebotomy - Healthcare Administration
Illinois School of Health Careers - Chicago
High School Diploma - General Studies
Lindblom Science And Technology
Studied Nursing - Health Administration
Kennedy King College