LYLE HADLEY
Castleton-on-Hudson,USA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
1
1
Certification
48
48
years of professional experience
Work History
Auto Body Collision Estimator
Destination Nissan Collision Center
03.2024 - 04.2026
- Greet walk in customers, Answer incoming phone calls to answer customer inquiries and schedule appointments for estimates.
- Analyzed vehicle damage to provide accurate repair estimates and timelines.
- Developed detailed reports using electronic estimating systems for efficient claims processing.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Contributed to team success by collaborating with technicians, service advisers, and other staff members to ensure smooth operations within the shop.
- Follow repairs and do supplements, negotiate with Insurance Company's. Do final bills and take payments from customers.
Business Owner
HADLEY AUTO BODY INC
09.1978 - 02.2023
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- .Oversee Autobody repairs and also do repairs
- Developed and implemented effective marketing strategies to increase customer engagement and retention.
- Established strong relationships with suppliers to negotiate favorable terms and ensure timely deliveries.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Oversee refinishing operations and refinish repaired autos and trucks. Handle all customer relations and estimating. Handle all parts and material purchases for the business. Handle everyday operations and do all Insurance company relations. Handle all paperwork and billing for the business.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Education
High school diploma - Upper secondary education
Skills
- Customer service
- Dealership experience
- Customer relationship building
- Computer skills
- Automotive Repair
- Auto estimating
- Automotive customer service experience
- Driving
- Mechanic experience
Certification
- Driver's License
- ASE Certification
Additional Information
Authorized to work in the US for any employer
Timeline
Auto Body Collision Estimator
Destination Nissan Collision Center
03.2024 - 04.2026
Business Owner
HADLEY AUTO BODY INC
09.1978 - 02.2023