Lylia Overholt
Due West,SC
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work.
Overview
3
3
years of professional experience
Work History
Host/Waitress
The Range At Cold Springs
03.2023 - Current
- Input orders accurately into POS terminal, split bills and accepted payments.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Promoted business loyalty by fostering positive customer relationships.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Relayed guest comments or suggestions to manager on duty for further action.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Retail Worker
Jamaica Relief Ministries
07.2021 - 02.2023
- Actively engaged customers to provide general assistance and information on store merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Utilized effective up-selling techniques during sales interactions, leading to an increase in average transaction value.
- Answered incoming calls and emails to provide product information, features and benefits.
- Assisted in store layout redesigns, contributing to a more intuitive shopping experience and increased customer dwell time.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Increased sales and customer satisfaction through personalized servicing.
Education
High School Diploma -
Dixie High School
Due West, SC05.2023
Skills
- Exceptional communication
- Conflict and Complaint Resolution
- Team Collaboration
- Service prioritization
- Suggestive Selling Techniques
- Customer service expertise
Timeline
Host/Waitress
The Range At Cold Springs
03.2023 - Current
Retail Worker
Jamaica Relief Ministries
07.2021 - 02.2023
High School Diploma -
Dixie High School