Laura Gonzalez
McDonough,GA
Summary
Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints.
Overview
2
2
years of professional experience
2021
2021
years of post-secondary education
Work History
Host/Waitress/Cashier Assistant Manager
Yuki Japanese Restaurant
McDonough, Ga
06.2023 - 08.2025
- Assisted servers by communicating special requests and guest needs promptly.
- Monitored dining area for guest satisfaction and addressed concerns immediately.
- Trained new hosts on procedures, customer service standards, and restaurant policies.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Processed payments from customers using a POS system.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided excellent customer service by anticipating customer needs.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Balanced cash drawers at the end of each shift.
Education
Eagles Landing High School
McDonough, GaSkills
- Effective time management
- Front of house organization
- Task prioritization
- Effective multitasking
- Adaptable to change
- Exceptional communication
Languages
Spanish
Native/ Bilingual
Timeline
Host/Waitress/Cashier Assistant Manager
Yuki Japanese Restaurant
06.2023 - 08.2025
Eagles Landing High School