Lylian Nganga
Worcester,MA
Summary
Proven Room Service Attendant at UMass Memorial Hospital, adept in maintaining cleanliness and punctuality, excelled in delivering exceptional service by resolving guest complaints efficiently and contributing to a positive atmosphere. Demonstrated professionalism and problem-solving skills, enhancing guest satisfaction and supporting team members during peak times.
Overview
2
2
years of professional experience
Work History
Room Service Attendant
UMass Memorial Hospital
Worcester, MA
11.2022 - Current
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Supported colleagues during high-volume periods by stepping in and helping with tasks outside the scope of room service responsibilities when necessary.
- Provided excellent customer service through friendly interactions and attentive response to guests'' needs.
Education
High School Diploma -
South High School Community
Worcester, MA06.2024
Skills
- Guest room cleaning
- Punctuality
- Cleanliness Maintenance
- Problem-Solving
- Multi-tasking skills
- Professional Attitude
Timeline
Room Service Attendant
UMass Memorial Hospital
11.2022 - Current
High School Diploma -
South High School Community