Professional Bartender and Manager with over 12 years of experience in Bar and Restaurant Industry. Excellent reputation for resolving problems, improving customer satisfaction, and achieving business goals and objectives.
Overview
12
12
years of professional experience
Work History
Bartender
Sunset Pier, Ocean Key Resort
Key West, FL
11.2016 - Current
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Developed new signature cocktails to support bar marketing brand and increase profits.
Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Assistant General Manager
Island Dogs
Key West, FL
09.2010 - 11.2016
Motivated, trained and disciplined employees to maximize performance.
Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Enforced quality assurance protocols to deliver ideal customer experiences.
Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Built customer loyalty by devising promotions and products according to customer needs and budget.
Boosted yearly profits through process optimization and improved training.