Lyn Heggen

Presented tailored finance and insurance options to customers, enhancing understanding and satisfaction.

Processed finance and lease contracts with accuracy and efficiency.

• Ensured timely submission of complete and compliant F&I documentation.
• Ensured compliance with regulatory requirements in finance operations, minimizing risk and safeguarding dealership integrity.
• Collaborated with sales team to streamline vehicle purchase process, enhancing customer experience and satisfaction.
• Ensured compliance with regulatory requirements in finance operations, minimizing risk and safeguarding dealership integrity.
• Proficient with CDK, Darwin, Stratus, Route One, Dealer Daily, Auto Advantage, E-leads.

• Developed strong relationships with clients to encourage repeat business and referrals.
• Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
• Assisted customers in selecting vehicles that match their needs and preferences.
• Provided detailed product information to enhance customer understanding of features.

• Leveraged comprehensive product knowledge and customer insights to maximize sales potential.
• Implemented targeted digital and telephone strategies, generating high-quality sales leads.
• Cultivated strategic relationships through tailored communication and understanding of customer preferences.
• Constructed profitable sales pipeline using diverse penetration techniques to increase client acquisition.
• Compiled and updated customer accounts to enhance accuracy and relevance for effective client engagement.
• Utilized VMS MSP portals and platforms like Bullhorn, Vivian, and TextUs for operational efficiency.
• Managed applicant tracking and candidate management systems to optimize recruitment processes.
• Verified applicant references and employment details to ensure accuracy during recruitment.

• Provided advice as the primary contact on inventory, finance options, warranties, and aftermarket products.
• Managed sales lifecycle from lead generation to contract negotiations and closings, driving improved sales performance.
• Provided advice as the primary contact on inventory, finance options, warranties, and aftermarket products.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary services.
• Cold called and conducted face-to-face sales calls with C-level executives and guests.
• Followed up with existing customers to provide additional support and address concerns.
• Ensured customer satisfaction through attentive and personalized service interactions.

• Created and executed business plan, aligning company vision and objectives to inspire team motivation.
• Leveraged eLeads, CDK, Dealer Track, CUDL, Auto Trader, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
• Evaluated effectiveness of strategies and selling programs, identifying key improvement areas for future initiatives.
• Developed sales presentations and conducted product training workshops for internal teams and external partners.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
• Evaluated mortgage loan risk based on sound underwriting decisions.

• Finalized sales contracts with high-value customers to secure revenue growth.
• Exceeded sales targets by directing and motivating high-performing customer service teams.
• Engaged key accounts to build relationships, assess needs, and achieve high satisfaction scores.
• Established new accounts through cold calling and personal visits, expanding customer base.
• Boosted market share by developing sales channels, launching new products, and solidifying partnerships.
• Executed promotional events and trade shows to enhance brand visibility and generate leads.
• Followed up with customers post-sale to evaluate satisfaction and address technical concerns.
• Proactively observed animal behaviors to mitigate injury risk and eliminate hazards.

• Sold annuities, life and health and various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Cultivated new business by offering presentations on financial well-being to individuals and groups on term and whole life insurance.
• Engaged potential clients through targeted direct marketing mailings and proactive phone outreach.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Upsold additional products and services after identifying customer needs and requirements.
• Clarified advantages, features, and disadvantages of various policies to facilitate informed decisions and increase sales.
• Conducted annual reviews of existing policies to update information.
• Created welcoming experiences for existing, new, and potential customers to enhance client relationships.