Lyna Castorena
San Antonio,TX
Summary
Current student at San Antonio Community College. Responsible and motivated to join the work force to gain more experience.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Fitness Connection
10.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
Supervisor of Kids Club
Fitness Connection
03.2023 - 01.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Powerlifting Judge
Texas High School Women's Powerlifting Associate
10.2022 - 01.2023
- Met qualifications for understanding technical rules and regulations
- Assessed events by inspecting weight class individuals
- Worked alongside other judges in order to determine results
- Communicated and organized with event holders to identify outstanding lifters
Babysitter
06.2022 - 10.2022
- Supervised children and assisted with daily needs
- Communicated with parents and followed specific instructions when necessary
- Taught and redirected children for the purpose of better development
- Incorporated engaging activities
- Multitasked with maintaining housework and care taking
Education
High School Diploma -
Crystal City High School
Crystal City, Texas05.2022
Skills
- Approachable
- Critical thinker
- Punctual
- Ability to work well in difficult situations
- Dependable
- Customer service
- Time management
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Work prioritization
- Complex Problem-solving
- Meeting scheduling
- Inventory control
- Staff management
Extra-Curricular Activities
Powerlifting Cosmetology Volleyball Team Tennis Team
Languages
English
Native or Bilingual
Sign language
Limited Working
Timeline
Front Desk Receptionist
Fitness Connection
10.2024 - Current
Supervisor of Kids Club
Fitness Connection
03.2023 - 01.2025
Powerlifting Judge
Texas High School Women's Powerlifting Associate
10.2022 - 01.2023
Babysitter
06.2022 - 10.2022
High School Diploma -
Crystal City High School
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