Lyn A Smith

• Successfully build relationships via phone with clientele using role specific techniques to meet metrics
• Implement investigative techniques, interviews and research while accurately documenting data
• Initiate detail based conversations and analysis to offer an optimal client experience
• Remain calm and focused during challenging customer interactions
• Uphold strict level of confidentiality and accuracy in regards to documenting customer information • Consistently adhere to strict time management parameters

• Provide educational support to students with intellectual, behavioral and communication challenges, predominantly working with students with ASD

• Facilitated communications and collaboration between various levels of staff, parents, and students
• Provide educational support to staff in the areas of classroom management, curriculum differentiation, and clerical tasks including file and data documentation and management
• Remain calm and focused during stressful student engagement
• Uphold strict level of confidentiality in regards to student information
• Easily establish rapport with students at all levels, interface well with parents and faculty members

• Headed fund-raising efforts by composing and submitting all grant proposals

• Created and maintained schedule of volunteer and paid workers, planting and harvesting, and sales

• Facilitated communications between gardeners, volunteers, staff, and community

• Scheduled and directed groups of special needs individuals in all aspects of gardening and produce sales