LYNAYAH BOYD
Kennesaw,GA
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Dispatch Coordinator
McKenzie Transport Solutions
06.2022 - 05.2023
- Responded to high volume of phone and email requests to provide logistics information.
- Developed understanding of transportation management platforms to drive content integration with client systems and platforms.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Organized paperwork and explained individual job parameters for each assignment.
Certified Trainer
Fogo De Chao
08.2021 - 05.2022
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Upheld company values as an example for new and existing employees to follow
- Monitored participant workflow and behaviors throughout training process.
- Analyzed team performance and identified opportunities for additional training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Waitress
Fogo De Chao
08.2021 - 05.2022
- Enhanced guest experience with exceptional service, tableside manner, and skillful upselling
- Communicated effectively with kitchen and server team to ensure guests needs were taken care of in a timely and professional manner.
Executive Intern
Target
05.2021 - 07.2021
- Managed team of hourly team members, team leaders, and created business strategies and goals
- Applied guest first service fundamentals to ensure guest satisfaction
- Initiated tactics to optimize in-store sales.
Waitress
Longhorn Steakhouse
10.2019 - 05.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Intern
North Star News
04.2020 - 07.2020
- Facilitated creative direction to guide reading list for interested subscribers
Waitress
Fogo De Chao
08.2016 - 10.2018
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Delivered excellent service to large parties 30+
- Skillfully upsold to guests to enhance their dining experience without being pushy.
Banquet Server
Moulin Rouge
03.2014 - 04.2015
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
Education
Bachelor of Science - Organizational Communication
Kennesaw State University
Kennesaw, GA2023
Skills
- NOTABLE SKILLS
- Sales
- Intermediate Spanish
- Leadership
- Teamwork
- Interpersonal Communication
- Problem Assessment
- Creative Solutions
Timeline
Dispatch Coordinator
McKenzie Transport Solutions
06.2022 - 05.2023
Certified Trainer
Fogo De Chao
08.2021 - 05.2022
Waitress
Fogo De Chao
08.2021 - 05.2022
Executive Intern
Target
05.2021 - 07.2021
Intern
North Star News
04.2020 - 07.2020
Waitress
Longhorn Steakhouse
10.2019 - 05.2021
Waitress
Fogo De Chao
08.2016 - 10.2018
Banquet Server
Moulin Rouge
03.2014 - 04.2015
Bachelor of Science - Organizational Communication
Kennesaw State University