Tim Smith

• Handled departmental scheduling to maintain proper staffing for shifts.
• Friendly and professional customer service and guest assistance as appropriate
• Implemented deicing on-the-job training activities to cross-train employees on various tasks.
• Implemented and facilitated successful training programs to increase employee engagement, retention and productivity.
• Identified operational weaknesses to improve or innovate people, programs and processes.
• Prepared hard copy training materials, module summaries, videos and presentations.
• Physically deiced all airplanes under company contract.
• Proactively identified and solved complex employee problems that impacted operations management and business direction.
• Operated conveyor belts, push-back tractors and aircraft tugs daily.
• Handled sensitive employee and company information with highest level of confidentiality and discretion.
• Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
• Operated equipment to support on-ground operations in between flights.
• Maintained on-time connections by guiding aircraft to and from gate positions.
• Positioned and pushed aircraft from remote airport locations to specified areas for operation..
• Checked vehicles and performed routine maintenance to prevent malfunction.
• Recorded maintenance performance in deicing logbooks and completed other paperwork requirements.

• Led the team responsible for all live event presentation, production, entertainment and operations
• Produced all home NHL games at STAPLES Center, as well as “home” games and signature events in a multitude of venues ranging in size and scope
• Collaborated closely and cross-functionally with all organizational departments to develop entertainment strategy, maintain consistent brand representation, and achieve strategic alignment of content and live experience programming
• Wrote and distributed all production rundowns, scripts, and media timing sheets
• Main show- caller for live events and rehearsals
• Produced, directed and developed talent including professional athletes, hosts, emcees, broadcasters, brand ambassadors, celebrity guests, artists, DJ’s and more
• Managed and coordinated with control room staff on all videoboard broadcast elements and engineering components
• Provided creative oversight to game day video and graphic playback personnel
• Worked directly with internal and external production teams to manage proper scheduling, equipment, and ensure all operational and logistical needs were covered
• Managed a team of 65+ part-time employees
• Created and implemented all department-related business plans, recaps, policy/procedure guides, staffing plans and organizational charts
• Built, managed and tracked full department budget + individual event/project budgets
• Collaborated with editors and designers (from pre to post-production) on developing and producing video features + 2D/3D motion graphics for multi-screen and multi- platform presentation
• Provided direct content reviews and feedback
• Adherence to visual branding directives and style guides; quality control; coordination of licensing, insurance, and intellectual property regulations as needed
• Collaboratively developed live features, content, and other programming using quantitative and qualitative data, including direct guest/consumer feedback
• Consulted with/provided entertainment and production for other AEG Sports properties, including: LA Galaxy (MLS), Ontario Reign (AHL), Eisbaren Berlin (DEL), and Hamburg Freezers (former DEL)
• Created, designed & oversaw strategy for the most successful brand ambassador program in the NHL (Bailey -mascot )
• Led successful department non-profit fundraising efforts via product & experiential programming sales
• Consistently surpassed annual fundraising goals ranging from $100- per year for a total of over $3M
• Consistently promoted during my time at AEG to positions of increasing responsibility and oversight due to strong leadership skills, work ethic, and overall performance

Have served as Lead Producer, Associate Producer, Director, Stage Manager, and as a consultant on many notable large-scale productions, including:

• 2005 NBA FInals (San Antonio)
• 2007-2020 NHL All Star Weekends ( Various CIties in North America)
• 2007 NHL Premiere Games (London, England)
• 2010 NHL Draft (Los Angeles)
• 2011 NHL Premiere Games ( Berlin, Germany Hamburg, Germany and Stockholm, Sweden)
• 2012 NHL Stanley Cup Finals (Los Angeles)
• 2012 NHL Stanley Cup Finals Parade (Los Angeles)
• 2014 NHL Stanley Cup Finals (Los Angeles)
• 2014 NHL Stanley Cup Finals Parade (Los Angeles)
• 2014 MLS Cup (Los Angeles)2017 NHL All Star Week (Los Angeles)
• 2014 NHL Stadium Series (Dodger Stadium)
• 2014 Created AEG International Work Exchange program (China, Germany, United States, and Canada)
• 2015 Team USA Women’s World Cup Championship Rally (Los Angeles)
• 2016 NHL Kraft Hockeyville Game (British Columbia, Canada)
• 2017 Inaugural NHL China Games (Shanghai; Beijing)
• 2018 & 2019 Ontario Reign AHL
• 2019 Guinness World Record “World’s Largest Laser Show” (Staples Center- Los Angeles)