Open To Work
Lynazia Harris
Buffalo,NY
Summary
Achieved high customer satisfaction through 11 years of management experience in customer service. Enhanced technical support processes over 4 years in a call center environment. Demonstrated dedication to professional growth, resulting in improved job performance and fulfillment of responsibilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Technical Lead
Spectrum
2022.11 - Current
- Assisted over 100+ customers with inquiries and issues to enhance satisfaction. Provided support for product-related questions to facilitate user understanding. Resolved complaints efficiently to maintain positive customer relationships.
- Leveraged extensive internet knowledge to enhance research and information retrieval processes.
- Executed technology repair tasks with precision and expertise.
- Assisted in typing documents and reports for team projects. Supported colleagues by accurately transcribing meeting notes. Contributed to efficient communication through timely document preparation.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support to team members in resolving complex problems. Maintained accurate records of customer interactions for future reference.
Sales Representative Team Leader
Lido Labs
2021.11 - 2022.10
- Assisted customers in identifying product needs and providing solutions. Supported sales team in achieving targets through effective communication. Contributed to maintaining inventory levels and product displays.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support through various channels to resolve concerns promptly. Collaborated with team members to improve service delivery.
- Managed over 30% inbound and outbound customer interactions to resolve inquiries and enhance service quality.
- Executed order entry processes to ensure accurate and timely order fulfillment.
- Executed accurate data entry processes to ensure information integrity.
- Executed payment processing operations to ensure timely and accurate transactions.
Customer Service Lead
Navient Corporation. Pioneer Credit Recovery, Inc
2020.04 - 2021.10
- Assisted 200+ customers daily with inquiries and resolved issues promptly. Guided clients through product features and benefits. Supported team in maintaining high customer satisfaction levels.
- Executed accurate data entry processes to ensure information integrity.
- Executed payment processing operations to ensure timely and accurate transactions.
- Facilitated remote collaboration and communication among team members.
Barista Shift Supervisor
Starbucks
2019.08 - 2020.03
- Assisted 20% of airport customers with inquiries and resolved issues promptly. Guided clients through product features and benefits. Supported team in maintaining high customer satisfaction levels.
- Assisted customers in identifying product needs and providing solutions. Supported sales teams in achieving targets through effective communication. Facilitated product demonstrations to enhance customer understanding.
- Assisted in training new employees on company policies and procedures. Supported team members in skill development through hands-on workshops. Facilitated group sessions to enhance collaboration and communication skills.
- Managed stock inventory processes to ensure accurate tracking and availability of products.
- Executed cash handling and transaction processing with accuracy and efficiency.
Supervisor
McDonald's
2015.06 - 2019.07
- Assisted a team of 50 in achieving project goals through effective coordination and support. Collaborated with colleagues to streamline processes and improve efficiency. Provided guidance to team members to enhance performance and productivity.
- Managed inventory levels to ensure optimal stock availability.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support to team members in resolving customer concerns. Facilitated communication between customers and service departments.
- Executed culinary techniques to prepare high-quality dishes.
- Championed customer engagement and satisfaction as a sales advocate.
Education
Associate of Applied Science - Cybersecurity
Purdue University
West Lafayette, INSkills
Assisted in organizing training sessions for new employees Supported team members in understanding company policies and procedures Facilitated knowledge sharing among colleagues to enhance skills
Assisted customers in identifying product needs and preferences Supported sales team in achieving monthly targets through effective communication Contributed to maintaining organized inventory and product displays
Managed scheduling operations to optimize resource allocation and enhance workflow efficiency
Supported sales team by generating leads and scheduling appointments Assisted in building relationships with prospects to enhance customer engagement
Assisted in guiding individuals through professional development opportunities Supported peers in achieving personal and career goals Provided resources and advice to enhance skill sets
Assisted customers with product inquiries and order placements Supported sales team in achieving monthly targets Maintained accurate records of customer interactions
Assisted users with technical issues to enhance productivity Provided support for software and hardware inquiries to ensure smooth operations Resolved customer concerns promptly to maintain
Certification
Food Handler Certification
Timeline
Technical Lead
Spectrum
2022.11 - Current
Sales Representative Team Leader
Lido Labs
2021.11 - 2022.10
Customer Service Lead
Navient Corporation. Pioneer Credit Recovery, Inc
2020.04 - 2021.10
Barista Shift Supervisor
Starbucks
2019.08 - 2020.03
Supervisor
McDonald's
2015.06 - 2019.07
Associate of Applied Science - Cybersecurity
Purdue University