Lyncey St Franc
Receptionist
Newark,NJ
Summary
Dynamic Receptionist with proven expertise in organization and time management honed at Recovery Answer Behavioral Health Services. Excelled in streamlining operations, enhancing customer satisfaction, and resolving complaints efficiently. Fluent in Creole, French, and English, adept at improving client relations and communication. Demonstrated ability to manage high-volume calls and data entry, ensuring a welcoming environment for all visitors. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Recovery Answer Behavioral Health Services
2024.03 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- I also assisted with non-english speakers with my knowledge in French and Creole.
Receptionist
Big Joes Pizzeria
2022.06 - 2024.04
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
No Degree - Biology
Miami Dade College
Miami, FLNo Degree - Medical Assisting
Berkeley College
Woodbridge, NJHigh School Diploma -
Mainland High School
Daytona Beach, FL05.2016
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer and client relations
- Scheduling appointments
- Greeting and Seating Clients
- Im fluent in Creole,French and English
Certification
CPR/BLS & First Aid + Bloodborne Pathogens Certified
Languages
French
Native or Bilingual
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Receptionist
Recovery Answer Behavioral Health Services
2024.03 - Current
Receptionist
Big Joes Pizzeria
2022.06 - 2024.04
No Degree - Biology
Miami Dade College
No Degree - Medical Assisting
Berkeley College
High School Diploma -
Mainland High School
- [Area of certification] Training - [Timeframe]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Healthcare benefitsFlexible work hoursPaid time off401k matchCareer advancementPaid sick leaveQuote
Believe those who are seeking the truth. Doubt those who find it.
André Gide
Affiliations
- FIRE KINGDOM MINISTRY
Software
Lyncey05@gmail.com
Interests
Music ,cooking, public relations, traveling.
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