Patrick Lynch
Technology Administration
Austin,Texas
Summary
Results-oriented Technology Leader and Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
Work History
Sr Support Engineer L2 - MobileIron
IVANTI, INC
Salt Lake City, UT
05.2022 - 09.2023
- Subject matter expert on MobileIiroin MDM service offerings and MDM products along with MobileIroin architecture
- Performed log analysis, studying network statistics and modifying linux scripts to determine root cause of failure and provide modification or patches as per customer needs
- Helping the customer configure networking options, linux kernel support, LDAP, CIFS, and I/O tests
- Used Salesforce to work with the customers regarding status of cases, troubleshooting steps, and analysis of cases
- Wrote Knowledge Base articles to provide a guiding base to troubleshoot known issues
- Top 2% in closed cases with customers with a customer feedback rating of 98%
Director of Information Technology
VERSASUITE
Austin, TX
04.2019 - 04.2022
- Responsible for the development and execution of VersaSuite business strategy, objectives, plans and operational framework
- Project level involvement: high-level designs, technology assessment, technical architecture review, technology deployment: Azure, VPS, PBX, EHR/LIS deployment
- Provide leadership to all resources supporting the business to ensure alignment of business goals / objectives and strategy to deliver the business outcomes
- Buildout of systems and platforms to support scaling of existing environments, new applications, and initiatives, leveraging existing and new automation frameworks
Director of Technology
CALLSCO, LLC
Austin, TX
03.2008 - 07.2019
- Product development, online sales, revenue forecasting
- Technical administration for all aspects of the company
- Lead development teams, testing, system installations, upgrades and production support
- Created billing system, trouble ticketing, business automation
platform - Created API provisioning, integrations technologies that prove to be valuable business tools
- Created inbound sales and support team
- Spent six months in El Salvador building a support center for fifty agents
- Established vendor partnerships in key business areas.
Account Manager
MODIS IT TECHNICAL STAFFING
Addison, TX
03.2005 - 07.2008
- Territory development, revenue generation and interfaced directly with the C-level executives
- Penetrated existing strategic enterprise accounts at the senior senior IT level leading to top sales
- Recognized as a top performer - consistently meeting and regularly exceeding established sales goals and receiving numerous spiffs
- Maintained consistent sales goals and received numerous awards for production, service excellence, and operational accomplishments
Sr. Systems Analyst
VERIZON WIRELESS
Westlake, TX
07.1998 - 04.2004
- Administered all aspects of the data network provided on call support for Verizon's Network in Network Operation Center
- Successfully completed development, implementation and training for an Enterprise Workforce Automation application and Asset Tracking program for 200 users that saved Verizon Wireless over $1.1m per year.
Education
Bachelor of Science - Bachelor of Science Network And Telecommunications
DEVRY UNIVERSITY
Irving, TX 09.1998 - 12.2000
Skills
Mobile Device Management: MobileIron, Intunes, Jamf (5 years)
undefinedCertification
Microsoft Certified: Azure Database Administrator Associate August 2021 to August 2022 DP-300: Administering Relational Databases
Additional Information
R E F E R E N C E S
References available upon request
ADDITIONAL INFORMATION
Authorized to work in the US for any employer
Timeline
Sr Support Engineer L2 - MobileIron
IVANTI, INC
05.2022 - 09.2023
Director of Information Technology
VERSASUITE
04.2019 - 04.2022
Director of Technology
CALLSCO, LLC
03.2008 - 07.2019
Account Manager
MODIS IT TECHNICAL STAFFING
03.2005 - 07.2008
Bachelor of Science - Bachelor of Science Network And Telecommunications
DEVRY UNIVERSITY
09.1998 - 12.2000
Sr. Systems Analyst
VERIZON WIRELESS
07.1998 - 04.2004
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