Lynda Bautista
La Habra,CA
Summary
Successful Lead Teller with background managing customer and team expectations by setting clear and realistic goals both internally and externally. Possess outstanding communication and interpersonal skills. Function well independently or as part of a cooperative team effort. Aware of the need for quality customer service with the ability to meet or exceed client expectations.
Overview
10
10
years of professional experience
Work History
Senior Bank Teller
Pacific Western Bank
06.2016 - Current
- Maintain a thorough knowledge of all bank products and services
- Identify and match customer product needs with products and services by interviewing customers and discussing their financial needs
- Follow policies and procedures; complete tasks correctly and on time; support the company’s goals and values
- Assisting Tellers with cash handling and dual control
- Researches differences and resolves them
- Perform daily scanning, vault settlement, ATM settlement, Night drop deposits
- Assisting clients with deposits and withdrawals, cashing checks, issuing bank checks and other customer dopiest
- Answering phones promptly and giving appropriate information to customers.
Relationship Advisor I
Pacific Mercantile Bank
08.2014 - 06.2016
- Deposit for customer and withdrawals
- Cross sale accounts to customers
- Scan signature cards, scan daily work and redeem bonds
- Detailed-oriented and resourceful in completing projects; able to multi-task effectively.
Education
BA in Business Management -
La Habra, CAMaster of Science - Business Manager
University of Phoenix
La Mirada, CA09.2009
High School Diploma -
Sonora High School
La Habra, CA06.1983
Skills
- Word
- Excell
- PC
- Sales and Cross-Selling
- 10-Key Touch
- Advanced problem solving
- Cash Handling Accuracy
- Bilingual - Spanish
Communication Skills
I am comfortable speaking in public and giving presentations. I’m always looking for ways to motivate individuals. I like to share with my co-workers ways we can be beneficial and do things more efficiently.
Leadership Experience
I managed a staff of five employees. Followed opening and closing procedures. Made daily schedules for lunches and breaks, ran the office in place of the manager and assistant manager.
References
Available upon request
Timeline
Senior Bank Teller
Pacific Western Bank
06.2016 - Current
Relationship Advisor I
Pacific Mercantile Bank
08.2014 - 06.2016
BA in Business Management -
Master of Science - Business Manager
University of Phoenix
High School Diploma -
Sonora High School