Carol McNeill
Douglasville,GA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Energetic Bank Teller with top-notch relationship-building, sales and money-handling abilities. Multitasks smoothly to handle customer and bank staff needs. Reliable in maintaining accurate drawer and preventing fraudulent transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Senior Bank Teller
Bank Of America
10.1999 - 07.2018
- Identified potential needs through observation, questioning and listening.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Mentored newly hired team members on appropriate responses to patron questions.
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Introduced customers to other bank team members to help meet financial needs.
- Provided customers with appropriate literature on banking products and services.
- Investigated and promptly resolved issues with patron accounts.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Established rapport with new clients to increase satisfaction and loyalty.
- Received loan and utility payments, sending funds to correct destinations.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
Casino Croupier
Carnival Cruise Lines
07.1988 - 05.1996
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Dealt and conducted blackjack and mini baccarat games by shuffling and distributing cards while giving players prompts to play.
- Explained rules, variations and betting structures of games such as craps, blackjack, roulette, caribbean stud poker, seven card poker, roulette and fortune wheel.
- Collected and distributed losing and winning bets by calculating odds and payouts.
Education
GED
Sandhills Community College
Pinehurst, NC1996
Skills
- Teller Procedures
- Change Orders
- Time Management
- Complex Problem-Solving
- Part of opening and closing center team
- Serviced ATM
- Merchant Teller
- Customer Service
- Servicing Lobby greeting guests
- Referrals to Sales Team
- Casino Croupier introduced games to new players
- Demonstrated free casino gaming lesson
Timeline
Senior Bank Teller
Bank Of America
10.1999 - 07.2018
Casino Croupier
Carnival Cruise Lines
07.1988 - 05.1996
GED
Sandhills Community College
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