Tatiana Valtierra
Minneapolis,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accurately process teller transactions for bank customers including cashing checks, accepting withdrawals, loan payments, cashier's checks, and transfers. Assists customers with account openings, account closing, and currency transaction reporting. Strong knowledge of Fiserv, Integrated Teller, and EZ teller systems, in addition to competent familiarity with Microsoft Office.
Overview
5
5
years of professional experience
Work History
Bank Teller Supervisor/Universal Banker II
Union Bank & Trust Company
09.2022 - Current
- Assisted customers with setting up or closing accounts and signing up for new services.
- Counted cash drawers and made bank deposits.
- Assisted customers with setting up or closing accounts, completing applications, and signing up for new services.
- Examined tellers' reports of daily transactions for accuracy.
- Researched and resolved customer issues on personal and commerical savings and checking accounts.
- Complied with established internal controls and policies.
- Supported financial director with special projects and additional job duties.
- Checked and updated procedures monitored reports and updated internal files.
- Promoted bank's products and services by consistently cross-selling to customers.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Verified balancing of teller drawers and safe in excess of 1 million dollars daily.
Service Manager
Chipotle Mexican Grill
07.2018 - 09.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Analyzed service reports to identify areas of improvement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
Education
High School Diploma -
Highland Park High School
Saint Paul, MN06.2018
Skills
- Commercial Servicing
- Customer Engagement
- ATM Balancing
- Supervising Tellers
- Teller Procedures
- Consumer Banking
- Teller Training
- Cash Register Operations
- Cash Auditing
- Microsoft Office
Hobbies
*Reading/Writing
*Singing/Songwriting
*Spiritual practitioner
*Artist
Timeline
Bank Teller Supervisor/Universal Banker II
Union Bank & Trust Company
09.2022 - Current
Service Manager
Chipotle Mexican Grill
07.2018 - 09.2022
High School Diploma -
Highland Park High School
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