Elva Lira
San Antonio,TX
Summary
Experienced Teller bringing extensive financial and customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.
Overview
6
6
years of professional experience
Work History
Bank Teller Supervisor
IBC Bank
Eagle Pass , TX
07.2015 - 12.2021
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Assisted customers with withdrawls, deposits, etc.
- Researched and resolved customer issues on personal savings, checking accounts.
- Examined tellers' reports of daily transactions
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted cash drawers and made bank deposits.
- Evaluated customer lifestyle to counsel customers on best products and services.
- Performed routine closings, vault security.
- Supported IBC Bank (Employee Advisory Board) EAB with special projects and additional job duties.
- Conducted vault duties, receiving and sending money.
Education
Associate of Arts - Education
SWTJC
Uvalde Tx2015
High School Diploma -
Eagle Pass High School
Eagle Pass, TX06.2010
Skills
- Teller Procedures
- Balance Verification and Reconciliation
- Employee Performance Evaluations
- Teller Training
- Adaptable to Changing Conditions
- Currency Counting Machines
- Cash Supply Orders
- Signature Verification
- Supervising Tellers
- Cash Drawer Procedures
- Cashier's Checks
- Sales Support
- Compliance Assessments
- Commercial Deposits
- Proactive and Focused
- Transaction Error Identification
- Resolving Customer Issues
- Customer Referrals
- Staff Evaluations
- Currency Exchange
- Call and Email Handling
- Coin Counting
- Drawer Balancing
- Change Orders
- Safe Deposit Box Oversight
- Money Transfers
- Administrative Support
- Word Processing
- Team Cooperation
Languages
Spanish
Native or Bilingual
Timeline
Bank Teller Supervisor
IBC Bank
07.2015 - 12.2021
Associate of Arts - Education
SWTJC
High School Diploma -
Eagle Pass High School
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