Years of professional experience in customer service
Lynda Brown
Highwood,IL
Summary
Detail-oriented customer service leader and industry-savvy professional with demonstrated history of developing positive working relationships with clients and teammembers. Adept at identifying opportunities with a caring attitude to share with compassion and kindness with every Southwest Airlines Customer.
Overview
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39
Work History
Executive Dog Walker
Elliott's Pet Care
Deerfield, IL
12.2022 - Current
- Offered animals exercise opportunities through walks and play activities.
- Fed animals twice daily and refilled water dish.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Walked dogs regularly to promote exercise and maintain proper health and fitness.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Property Manager
Evanston Rentals
Evanston, IL
12.2022 - 07.2023
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Met with prospective tenants to show property and assess applications or sign leases.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Responded to tenant maintenance requests according to agreed conditions for building functionality.
- Exercised direct supervision over property staff.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Updated tenant and unit information to keep current in housing database.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
CCO
teammembersNovvum Inc
Irvine, CA
07.2020 - 10.2022
- Drove company vision with collaborative employee engagement techniques and strategic leadership.
- Built strategic business partnerships by cultivating relationships with employees and experts.
- Hired, trained and mentored 4 staff members to maximize productivity.
- In charge of Team Building Events.
- I implemented with a team the core Values of respect with an undercurrent of inclusion and working with the team to provide a safe emotional workplace.
- I was a working manager and in the field bringing in new business.
- Create and implement vision and team sales goals.
- I researched and designed a continuing education program consisting of case studies on customer service, a leadership program, a book club, and a podcast study group.
Sales Director
Mary Kay
Dallas , Texas
08.1995 - 06.2020
- Coached and mentored team members to build sales and negotiation skills.
- Tracked and analyzed key quantitative metrics and business trends relating to clients and partners.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Analyzed business and sales targets using critical problem-solving skills.
- Attended trade shows for in-person engagement and network building.
- Tracked monthly sales to generate reports for business development planning.
Sales
Nordstrom
Sacramento, CA
06.1985 - 12.2005
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Communicated item availability with retail team members and shoppers.
- I taught the entire sales force at Nordstrom Sacramento how to grow, generate and implement their own personal book to build their client base.
- I received the Pacesetter top sales award, a high honor in sales at Nordstrom.
- Two-time recipient of Nordstrom's highest integrity and recognition award as a, Customer Service All-Star.
Education
Bachelor of Arts - Clothing And Textiles Studies & Business Minor
California State University of Sacramento
Sacramento01.1984
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Executive support
- Executive protection professional
- Dog behavior insight
- C-suite executive relations
- Executive sales strategies
- Dog walking
- Dog skin conditions
- Dog training
Timeline
Executive Dog Walker
Elliott's Pet Care
12.2022 - Current
Property Manager
Evanston Rentals
12.2022 - 07.2023
CCO
teammembersNovvum Inc
07.2020 - 10.2022
Sales Director
Mary Kay
08.1995 - 06.2020
Sales
Nordstrom
06.1985 - 12.2005
Bachelor of Arts - Clothing And Textiles Studies & Business Minor
California State University of Sacramento
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