Lynda Giromini
Epping,ND
Summary
Dynamic professional with a proven track record. Experience from Selco Community Credit Union allowed me to excell in legal compliance and interpersonal skills. Gained useful knowledge in minimizing default rates through strategic repayment plans and recovering collateral to minimize loss which contributed to the overall bottom line and forecasted budget. Demonstrated exceptional teamwork and problem-solving abilities as a Store Manager for Curo Financial, significantly contributing to achieving collections targets, profit goals, and fostering strong repeat customer relationships as well as new business.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Four Points Hotel by Sheraton
04.2025 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Assisted guests with inquiries, providing accurate information about hotel amenities and services.
- Coordinated reservations using hotel management software to optimize occupancy rates.
- Trained new staff on front desk procedures and customer service best practices.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Collections Associate
Selco Community Credit Union
06.2019 - 06.2020
- Handled sensitive information responsibly maintaining confidentiality throughout the collection process. Managed a portion of our member que on a weekly basis and performed over 100 outbound calls weekly.
- Analyzed debtor financial situations carefully before determining suitable repayment options ensuring sustainable payment plans were established.
- Established positive relationships with customers, encouraging timely payments and minimizing default rates.
- Minimized loss exposure by identifying trends in delinquent accounts and recommending appropriate action steps for resolution.
- Collaborated with team members to achieve monthly collections targets and maintain company standards.
- Stayed up-to-date on legal regulations and industry best practices to ensure compliance in all collections efforts.
- Used skip tracing and other techniques to locate debtors and recover collateral.
- Initiated repossession process or service disconnection upon failure of other collection methods.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
Assistant Store Manager
Curo Financial Inc
12.2012 - 06.2019
- Managed 10 cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Increased employee retention, training staff in effective customer service techniques and product knowledge. Overall, our company had frequent turnover due to location and type of business, but our store had a solid team of employees with no turnover for over five years.
- Pre-interviewed any new staff and assisted in training in order to comply with company policies and procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths using daily and weekly reported transactions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Customer Service Associate
Macys
09.2010 - 01.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Identified upselling and cross-selling opportunities, contributing to increased sales.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
High School Diploma -
Yoncalla High School
06.1999
Some College (No Degree) - Accounting/Business Management
Lane Community College
Skills
- Legal compliance
- Conflict resolution techniques
- Teamwork and collaboration
- Problem-solving abilities
- Interpersonal skills
- Professionalism and ethics
- Account reconciliation
- Adaptability and flexibility
- Internal control management
- Financial statements expertise
References
Excellent references available upon request.
Languages
Spanish
Limited Working
Timeline
Front Desk Agent
Four Points Hotel by Sheraton
04.2025 - Current
Collections Associate
Selco Community Credit Union
06.2019 - 06.2020
Assistant Store Manager
Curo Financial Inc
12.2012 - 06.2019
Customer Service Associate
Macys
09.2010 - 01.2012
Some College (No Degree) - Accounting/Business Management
Lane Community College
High School Diploma -
Yoncalla High School
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