Lynda Lane
Houston,TX
Summary
Customer service professional experienced with inbound and outbound customer service calls and emails. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Oler Relo Group
09.2021 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Coordinator
Oler Relo Group
01.2016 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Coordinated logistics for customer orders.
- Kept accurate records to document customer service actions and discussions.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Coordinator
Holman Moving Systems
09.2004 - 12.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Coordinated logistics for customer orders.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Arts - History
Rutgers University
Camden, NJ05.2003
Skills
- Service Delivery Optimization
- Training and Mentoring
- Staffing Coordination
- Complaint Resolution
- Handling Escalations
- Staff Management
- Administrative Support
- Exceptional Telephone Etiquette
- Customer Relations
- Microsoft Outlook, Word, and Excel
Timeline
Customer Service Manager
Oler Relo Group
09.2021 - Current
Customer Service Coordinator
Oler Relo Group
01.2016 - 09.2021
Customer Service Coordinator
Holman Moving Systems
09.2004 - 12.2015
Bachelor of Arts - History
Rutgers University
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