Lynda Lung
Lake Worth Beach,FL
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Motivated Job Title with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Smooth Banquet Server with diverse event experience, attention to detail and friendly personality. Successful at handling food and beverage services while bussing tables and fulfilling customer requests. Track record of success in events with different guest sizes, menus and presentation requirements. Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations. Hard-working, high energy Type Server with passion for customer satisfaction. Over Number years in food service industry. Known for great reliability and attention to detail. Highly motivated server with Number years of experience serving food to Type customers. Upbeat and friendly when greeting, serving and fulfilling requests of individuals. Speedy multi-tasker when serving many people at once. Experienced in operating POS systems, taking orders, managing tables and maintaining smooth customer flows in fast-paced Type restaurants. Familiar with training new staff how to complete work quickly.
Overview
15
15
years of professional experience
Work History
Casual Banquet Server
Keystaffinc
West Palm Beach, FL
06.2019 - Current
- Responded to guest inquiries and requests promptly and courteously.
- Set up banquet tables and chairs based on event requirements.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Adhered to safety regulations and food handling guidelines, promoting a safe environment for all attendees.
- Contributed to effective communication among team members, fostering a collaborative work environment during events.
- Inspected dishes and utensils for cleanliness.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Answered guest questions about event plans and food service choices.
- Assisted in event setup and breakdown, ensuring timely completion and minimal delays.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Addressed guest inquiries and concerns promptly, resulting in positive feedback from clients.
- Maintained flexible work schedule to meet event needs.
- Streamlined serving processes through proper tray management techniques, minimizing spills or accidents during service hours.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Served meals to customers according to established guidelines.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Provided friendly, courteous service to create memorable moments for guests.
- Balanced multiple tasks simultaneously while attending to guests'' needs, demonstrating exceptional time management skills.
- Proven ability to learn quickly and adapt to new situations.
- Maintained clean and safe work environment.
- Enhanced customer satisfaction by providing attentive and friendly service during banquet events.
Cashier
Compass Group Management
Boca Raton, FL
08.2021 - 10.2023
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Handled cash with high accuracy and took care to check bills for fraud.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Assisted customers with returns, refunds and resolving transaction issues.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Identified and resolved discrepancies and errors in customer accounts.
Banquet Server, Cashier,Dishwasher
LGC Hospitality
Denver, CO
08.2009 - 04.2019
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Increased sales significantly by upselling higher-end products to customers.
- Handled cash
- Pos system
- 3 department sinks
Concession Stand Manager
ARAMARK Sports And Entertainment
Denver, CO
02.2016 - 10.2018
- Ensured compliance with all health and safety regulations, maintaining a safe work environment for employees and patrons alike.
- Achieved consistent positive feedback from customers, resulting in repeat business and increased word-of-mouth referrals.
- Maintained a clean and organized concession stand, providing a pleasant environment for customers.
- Collaborated with other local businesses on joint promotions or community initiatives that benefited both parties involved.
- Conducted regular financial analyses to identify areas of improvement in budget management and profit margins.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Recruited hired, and trained new team members, creating a knowledgeable workforce committed to excellent service standards.
- Provided exceptional leadership skills as both a manager and mentor while cultivating a supportive work atmosphere.
- Adapted quickly during high-volume periods by successfully delegating tasks among team members based on their strengths.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maximized quality assurance by completing frequent line checks.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive brand reputation.
- Enhanced employee performance through consistent training and mentoring in customer service and sales techniques.
- Managed inventory effectively, ensuring optimal stock levels for peak concession stand demand periods.
Education
Bachelor Of Computer Science - Computer And Information Systems Security
Skills
- Basic First Aid
- Running Orders
- Quick Problem Solving
- Portion Control
- Language Fluency
- Proper Equipment Storage
- Silverware Polishing
- Cash Handling
- Food Service
- Event Setup and Breakdown
- Dietary Specifications
- Salad Bar Maintenance
- Table and Tray Bussing
- Strong customer service
- Food Delivery
- Ordering Procedures
- Food inspection
- Table setting knowledge
- Service prioritization
- Food and beverage pairings
- Performance Improvement
- Payment Processing
- Cash Drawer Management
- Speech Recognition
- Professional Appearance
- Menu Explanation
- Flexible Schedule
- Conflict and Complaint Resolution
- Basic math proficiency
- Table Bussing
- Telephone Etiquette
- Supply Restocking
- Basic First Aid
- Dining Area Maintenance
- Customer Preferences
- Food and Beverage Pairings
- Food Distribution
- Time Management
- Plates Presentation
- Special Dietary Requirements
- Food Allergies
- Food Transportation
- Buffet Setup and Takedown
- Event Cleanup
- Dish Preparation
- Waste Control
- Table Setting Arrangements
- Place Settings
- Order Accuracy
- Guest Interaction
- Kitchen Sanitation
- Banquet Coordination
- Tableside Service
- Dietary Restrictions
- Food Preparation and Safety
- Cleaning and Sanitizing
- Table Setting Knowledge
- Team Collaboration
- Set Up and Clean Buffets
- Bussing and Table Resets
- Food Handlers License and Alcohol Servers Certification
- Issue Resolution
- Station Setup and Restocking
- Safe Food Handling
- Personal Grooming Standards
- Beverage Preparation
- Sanitation Guidelines
- Conflict Resolution
- Hospitality Service Expertise
- Safe Alcohol Service
- Speech Clarity
- Greeting and Seating Guests
- POS
Served in the Army
I was a light wheel mechanic,I learned many life skills while I served my country. I was honorably discharged. I was recommended for the Army Achievement Award and the Good Conduct Award. If it was possible to go back I would of. It was a great life lesson and new experience.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier - Compass Group Management
08.2021 - 10.2023
Casual Banquet Server - Keystaffinc
06.2019 - Current
Concession Stand Manager - ARAMARK Sports And Entertainment
02.2016 - 10.2018
Banquet Server, Cashier,Dishwasher - LGC Hospitality
08.2009 - 04.2019
Parks Junior College - Bachelor Of Computer Science, Computer And Information Systems Security