Lynda Mueller
Billings,MT
Summary
An organized and motivated individual, eager to utilize time management, outstanding customer service and patient care skills in an office environment. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
16
16
years of professional experience
Work History
Certified Pharmacy Technician
Walgreens
Billings, MT
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Filled, packaged, and sold customer orders.
Customer Service Representative
Billings Ink & Toner
Billings, MT
07.2013 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Responsible for ordering and preparing inventory for sale.
- Developed strong customer relationships to encourage repeat business.
Customer Service Associate
T.J. Maxx
Billings, MT
09.2010 - 09.2023
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Stocked and organized products in a professional manner to increase sales.
Education
Certificate of Accounting And Administrative Assistant -
Lincoln Center
Billings, MT05-2012
Bachelor of Arts - History
Montana State University - Billings
Billings, MT12-1997
Skills
- HIPAA protocol adherence
- Customer service
- Relationship building
- Appointment scheduling
- Interdepartmental collaboration
- Payment collection
- Insurance verification
Timeline
Certified Pharmacy Technician
Walgreens
09.2023 - Current
Customer Service Representative
Billings Ink & Toner
07.2013 - 09.2023
Customer Service Associate
T.J. Maxx
09.2010 - 09.2023
Bachelor of Arts - History
Montana State University - Billings
Certificate of Accounting And Administrative Assistant -
Lincoln Center