Lynda Namey
Huntsville,AL
Summary
Dedicated management professional with a proven track record in enhancing staff performance, implementing innovative project ideas, and effectively communicating with patients. Demonstrated expertise in developing strategies for quality improvement, operational output, and regulatory compliance. Consistently achieves project goals promptly and efficiently manages documentation reports. Adaptable and passionate individual who embraces new environments and technologies, while fostering robust relationships with employees and stakeholders.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Scheduling Operations Associate
Reverence Care
01.2023 - Current
- Manage and coordinate scheduling operations for a large team, ensuring efficient allocation of resources and timely completion of tasks
- Collaborate with various departments to streamline processes and enhance overall operational efficiency
- Provide support and guidance to team members to optimize performance and maintain high standards of service
Remote Patient Care Coordinator
Forward Medical
01.2019 - 01.2023
- Delivered seamless member support to 100-200 patients daily via multiple sources, including chat, email, and phone, ensuring the highest level of care
- Assessed, triaged, and managed all medical concerns and feedback from users
- Collaborated with interdisciplinary teams to facilitate clinical and administrative functions, aiding physicians and nurse practitioners in providing patient care
Business Manager
Complete Health
01.2006 - 01.2019
- Oversaw daily operations for a busy healthcare office, managing forecasting, human resources, and employee payroll functions, and onboarding and training new and existing employees
- Managed a team of 15
- Supported services for more than 100 patients per week, focusing on customer satisfaction and increasing revenue through average transaction per patient
- Enhanced team performance and billing accuracy by implementing updated coding techniques and ICD-10 compliance
- Secured sensitive files and ensured HIPAA compliance
Business Manager / Director of Operations
Wellcare Chiropractic
01.2001 - 01.2006
- Oversaw day-to-day operations, organized administrative tasks, and managed office supplies and equipment
- Coordinated meetings, handled correspondence, provided administrative support, and managed taxes, HR, and payroll
- Ensured smooth office functioning, fostered a positive work environment, and promoted effective communication and teamwork among staff
- Implemented and utilized effective CPT and ICD-10 coding techniques to ensure proper prescription financing and billing issue mitigation
- Facilitated and oversaw the production of multiple projects from initiation to completion
- Analyzed modern trends and utilized more effective initiatives to enhance overall operating processes
- Organized and led meetings to address issues and facilitate a more functional work environment
- Strategically secured information for ease of retrieval and tax processing
Education
Master’s in Interdisciplinary Studies - Counseling & Education
Liberty University
Bachelor of Arts - Organizational Management; Minor in Linguistics
Eastern University
Skills
- Project Management
- Team Leader & Mentor
- Organization & Deadlines
- Insurance Coding & Billing
- Remote Consultation
- Business Administration
- Software Implementation
- Patient Counseling
- Regulatory Compliance
- Microsoft Office (Word, Excel, PowerPoint)
- Slack
- Zoom
- Teams
- ZenDesk
Profile Summary
Dedicated management professional with expertise in enhancing staff performance, implementing project ideas, and effectively communicating with patients. Highly proficient in developing strategies for quality improvement, operational output, and regulatory compliance. Experienced in working with large teams and new employees, achieving project goals promptly, and managing documentation reports. Adaptable and passionate individual who embraces new environments and technologies and fosters robust relationships with employees and stakeholders., Project Management, Team Leader & Mentor, Organization & Deadlines, Insurance Coding & Billing, Remote Consultation, Business Administration, Software Implementation, Patient Counseling, Regulatory Compliance, Microsoft Office (Word, Excel, PowerPoint), Slack, Zoom, Teams, ZenDesk
Certification
Life Coach
- Professional Coach Certification (PCC)- International Coach Federation.
Affiliations
Omega Nu Lambda National Honor Society
Timeline
Scheduling Operations Associate
Reverence Care
01.2023 - Current
Remote Patient Care Coordinator
Forward Medical
01.2019 - 01.2023
Business Manager
Complete Health
01.2006 - 01.2019
Business Manager / Director of Operations
Wellcare Chiropractic
01.2001 - 01.2006
Master’s in Interdisciplinary Studies - Counseling & Education
Liberty University
Bachelor of Arts - Organizational Management; Minor in Linguistics
Eastern University
Similar Profiles
Ryan RawhoofRyan Rawhoof
Professional Tattoo Artist at Reverence Studios/Private StudioProfessional Tattoo Artist at Reverence Studios/Private Studio
NICOLE LIMBRICKNICOLE LIMBRICK
AIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CAREAIN /Personal Care Assistant at TRI CARE / BLUE CARE/ ANGLICAN CARE/ SIGNTURE CARE
Melisa DominguezMelisa Dominguez
Certified Medical Assistant at Optum Urgent Care/ Exer Urgent CareCertified Medical Assistant at Optum Urgent Care/ Exer Urgent Care
Ashley WhitakerAshley Whitaker
Circuit Card Assembly Specialist at BoeingCircuit Card Assembly Specialist at Boeing
DAISHON FOSTERDAISHON FOSTER
Field Engineer 1 at Huntington Ingalls IndustriesField Engineer 1 at Huntington Ingalls Industries