Lynda Plummer
Central Ky Storage
KANSASCITY,MO
20
years of professional experience
Experienced office manager with a strong background in customer service, office administration, and confidential recordkeeping. Skilled in daily operations, billing, and organized clerical support.
Work History
Office Manager
2 Years 9 Months- Managed daily office operations, including phone support, customer inquiries, and lease documentation.
- Coordinated unit rentals, move-ins, move-outs, and tenant paperwork for storage customers.
- Processed rent payments, updated account records, and maintained accurate billing information.
- Resolved customer issues professionally, ensuring clear communication and consistent service.
- Monitored delinquent accounts and supported collection follow-up with organized recordkeeping.
- Organized files, contracts, and office supplies to support efficient administrative workflows.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Assistant Manager
6 Years 6 Months- Assisted with hiring, training, and coaching associates to support consistent team performance.
- Managed opening and closing procedures, including register balancing and store security checks.
- Coordinated merchandising, stocking, and recovery efforts to maintain organized sales floor presentation.
- Supervised daily store operations, ensuring compliance with company policies and customer service standards.
- Monitored inventory levels and completed receiving processes to support accurate product availability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced shrink prevention practices through cash handling oversight and operational accountability.
Administrative Assistant/HR
8 Years 3 Months- Coordinated executive calendars, meetings, and conference logistics across multiple departments.
- Managed correspondence, routing requests, and follow-up actions with accuracy and discretion.
- Prepared reports, presentations, and meeting materials using Microsoft Office applications.
- Processed expense reports, purchase requests, and invoice documentation in compliance with policies.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
High School Diploma
Skills
Office management
Office operations
Clerical support
Data entry
Customer relations
Clear oral/written communication
Lease management
Administrative support
Customer service
Timeline
Office Manager
Central Ky Storage
01.2023 - 10.2025Read More
Assistant Manager
Dollar General
06.2016 - 12.2022Read More
Administrative Assistant/HR
DirecTV
06.2005 - 09.2013Read More
Fort Knox High School
High School Diploma
Read More