Lynda Van Noy
Port Hueneme,California
Summary
Actively seeking an opportunity in a dynamic and stimulating work environment. Hardworking, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Case Mgmt.- Health Program Representative II
Wellpoint / Anthem Blue Cross
01.2011 - 08.2023
- Managed approximately 80 outbound calls to Facilities and Members per day
- Managed approximately 20 inbound calls from Providers and Member per day
- Intake – set up cases for either a Health Program Representative to make calls or assign a Case Manager
- Assign cases to Case Managers
- Train and mentor new associates
- Responsible for a variety of different reports
- Helped Managers and Directors with special projects
- Back up for AHG (inbound calls and intake/case assignments to AHG Case Managers).
Utilization Mgmt. Rep III
Wellpoint / Anthem Blue Cross
01.2004 - 01.2011
- Assist providers and members with the pre-authorization process; approximately 100 per day
- Correspondence
- Train and mentor new associates
- Auditing
- Assist in Lead queue.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Education
Master of Business Administration -
Southern New Hampshire University
Manchester, NH02.2025
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Phones
- Program Management
- Windows
- Health Promotion
- Customer Service
Accomplishments
Inducted National Society of Leadership and Success August 2024
Hobbies and Interests
- Crocheting
- Scrapbooking
Hobbies
- Crocheting
- Scrapbooking
- Traveling
- Wine Tasting
Timeline
Case Mgmt.- Health Program Representative II
Wellpoint / Anthem Blue Cross
01.2011 - 08.2023
Utilization Mgmt. Rep III
Wellpoint / Anthem Blue Cross
01.2004 - 01.2011
Master of Business Administration -
Southern New Hampshire University
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