Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lynden Scarano

Palmyra,VA

Summary

Dynamic professional with a proven track record at Make Families, adept in surrogate matching and offering unparalleled emotional support. Excelled in fertility consulting and case management, ensuring protocol compliance and fostering team collaboration. Skilled in navigating complex emotional landscapes, achieving seamless client relations through effective communication and financial management.

Overview

5
5
years of professional experience

Work History

Surrogate Advocate

Make Families
Los Angeles, CA
11.2024 - Current
  • Interview all prospective surrogates to ensure they understand the surrogate process, and all that it involves.
  • Match them with a surrogate agency that I feel would be represent them and their wants and needs in terms of communication, compensation, and ideal intended parent for their journey.

Case Manager

Your Fertility Advocate
Los Angeles , CA
01.2024 - Current

- Manage and support intended parents and surrogates throughout their surrogacy journeys.

- Work alongside fertility clinics around the U.S. to ensure protocols are followed, medications are correct and administered, and all teams are updated.

- Advocate for all parties involved to make sure everyone is on the same page in terms of understanding medications, protocols, processes, and the complex emotions involved.

- Work with third-party escrow teams to manage funds.

- Work with the legal team to ensure contracts are followed appropriately and understood by all parties.

- Individualized support for each case requires a lot of empathy and understanding of any potential emotional trauma the intended parents have been through to get to the point of surrogacy.

- Individualized support for each surrogate as they navigate the IVF process and manage the complex emotions of the parents throughout the process.

Lead Customer Care Representative

Proove Biosciences
Denver, Colorado
01.2020 - 10.2024
  • Manage customers and their expectations.
  • Helped customers understand the product and how to use it appropriately.
  • Helped women understand their hormone levels and what that means (in terms of which cycle phase they were in and what that means).
  • Analyzed complex hormonal data.

Fertility Consultant

Carestream Health
06.2023 - 12.2023
  • Worked with potential clients to find a fertility clinic that would best suit their needs.

Case Manager

Worldwide Surrogacy
Hartford, CT
01.2021 - 01.2023

Intended Parent Consultant

Surrogate Steps
Bethesda, MD
06.2020 - 01.2023
  • Consult all potential intended parents on the process and costs of surrogacy.
  • Manage their emotions, funds, wants, and needs through the entirety of the surrogacy.
  • Help find them a surrogate that would meet their needs. (i.e., her location, compensation, communication wants, review medical history)
  • Consult with the parents' fertility clinic to ensure that the surrogate matches their requirements.
  • Coordinate IVF cycles.
  • Work with escrow to ensure funds are acquired and dispersed correctly.

Education

Bachelor of Science - Social Work, Minor in Family Studies

University of New Hampshire
Durham, NH
05-2011

Skills

  • Surrogate matching
  • Emotional support
  • Protocol compliance
  • Case management
  • Fertility consulting
  • Client relations
  • Manage complex emotional fertility trauma
  • Team collaboration
  • Conflict resolution
  • Financial management
  • Effective communication
  • Customer service
  • Legal contract oversight
  • Data analysis

Timeline

Surrogate Advocate

Make Families
11.2024 - Current

Case Manager

Your Fertility Advocate
01.2024 - Current

Fertility Consultant

Carestream Health
06.2023 - 12.2023

Case Manager

Worldwide Surrogacy
01.2021 - 01.2023

Intended Parent Consultant

Surrogate Steps
06.2020 - 01.2023

Lead Customer Care Representative

Proove Biosciences
01.2020 - 10.2024

Bachelor of Science - Social Work, Minor in Family Studies

University of New Hampshire
Lynden Scarano