Lyndon Anderson
Brooklyn,New York
Summary
Effective at working with little supervision to support various trade crews. Knowledgeable about maintaining clean work areas, operating machines and completing basic equipment repairs. Computer-savvy and team-oriented with positive and upbeat nature.
Overview
10
10
years of professional experience
Work History
Ramp Coordinator
Swissport International Ltd.
04.2022 - Current
- Coordinate Daily operations on aircraft
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Videography
98.1 FM Radio Station
01.2018 - 05.2020
- Digitized and logged video and audio footage.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Produced videos according to client specifications, including desired length, style and pace.
Customer Service Representative
Teleperformance
01.2016 - 05.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Specialist
Qualfon
01.2014 - 06.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
No Degree - Mechanical Engineering
Guyana Technical Institute
Guyana Brickdam Secondary
Georgetown, Guyana09.2012
Skills
- Great Customer service
- Effective Communication
- Analysis skills
- Ramp Service
- Flexible Schedule
- Cargo Equipment Operation
- Ramp Checklist Completion
- Network Repairs and Maintenance
- Data Backups
- Analysis and Critical Thinking
- Technical Support
- Performance Improvements
English
1st language English
Languages
English
Professional Working
Timeline
Ramp Coordinator
Swissport International Ltd.
04.2022 - Current
Videography
98.1 FM Radio Station
01.2018 - 05.2020
Customer Service Representative
Teleperformance
01.2016 - 05.2019
Customer Service Specialist
Qualfon
01.2014 - 06.2016
No Degree - Mechanical Engineering
Guyana Technical Institute
Brickdam Secondary
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