Taneilia Hawthorne
East Orange
Summary
Dynamic professional with a proven track record at Worldwide Flight Services, excelling in leadership and customer service. Recognized for enhancing passenger experiences through meticulous cabin maintenance and efficient turnaround processes. A fast learner skilled in collaborating with teams and ensuring compliance with safety standards, consistently achieving high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Lead Ramp Agent
Worldwide Flight Services
12.2018 - Current
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Received recognition from supervisors for consistently exceeding performance expectations in terms of speed and quality of work delivered.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
- Collaborated with crew members to ensure all passenger needs were met before, during, and after flights.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Enhanced passenger experience by maintaining clean and sanitized cabin environments.
- Kept inventory levels well-stocked for essential items such as toiletries, blankets, pillows, and headphones, ensuring a comfortable experience for all passengers.
- Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
- Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within aircraft cabins.
- Ensured timely aircraft turnarounds by efficiently cleaning cabins and restocking supplies.
Crew Member
Wendys Restaurant
12.2017 - 11.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
East Orange Campus High School
East Orange, NJ06.2017
High School Diploma - Science Education
Merl Grove High School
Kingston , Jamaica 06.2016
Skills
Great leadership ability
Fast learner
Great customer service
Works as a beautician
Languages
English
Native or Bilingual
Timeline
Lead Ramp Agent
Worldwide Flight Services
12.2018 - Current
Crew Member
Wendys Restaurant
12.2017 - 11.2018
East Orange Campus High School
High School Diploma - Science Education
Merl Grove High School
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