Keondra Smith
Miami
Summary
Dependable professional known for being committed to providing enjoyable transportation for passengers. Determined Bus Operator boasting a great driving record, consistent job attendance, and a great work ethic.
Overview
12
12
years of professional experience
2017
2017
years of post-secondary education
Work History
Bus Operator
Miami Dade Transit
Miami
01.2021 - Current
- Communicated route information to passengers during trips as needed.
- Adhered to set schedules while operating buses safely along assigned routes.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Provided safe and reliable transportation for passengers to their destinations.
- Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
- Provided courteous customer service at all times while interacting with riders and colleagues alike.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Kept bus orderly with strong control over passenger behaviors.
Security Officer
Allied Universal
Miami
08.2020 - 01.2021
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Operated communication systems between officers stationed throughout the facility.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
Plumbing Assistant
Jos Plumbing Co
Miami
08.2019 - 08.2020
- Cleaned up work area after completing repairs and installations.
- Inspected drainage and other plumbing systems for compliance with local building codes.
- Responded promptly to emergency calls from clients regarding their plumbing needs.
- Performed preventative maintenance tasks such as flushing out water heaters , laterals or cleaning drains to ensure proper functioning of all equipment.
- Adhered to company policies regarding safety standards while performing duties
- Arranged and transported supplies needed for individual plumbing jobs and unloaded truck upon arrival.
Customer Service Representative
Publix
Miami
04.2013 - 02.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Robert Morgan Educational Center
Miami, FLSkills
- Vehicle inspection
- Emergency response
- Time management
- Effective communication
- Team collaboration
- Defensive driving
Timeline
Bus Operator
Miami Dade Transit
01.2021 - Current
Security Officer
Allied Universal
08.2020 - 01.2021
Plumbing Assistant
Jos Plumbing Co
08.2019 - 08.2020
Customer Service Representative
Publix
04.2013 - 02.2019
Robert Morgan Educational Center