Lyndsay Garrett
West Terre Haute,IN
Summary
Detail-oriented healthcare professional with expertise in ambulatory registration, patient access operations, and revenue cycle processes. Developed and delivered training programs while analyzing workflows to enhance operational efficiency in multi-site environments. Strong capabilities in insurance verification, eligibility processes, and cross-functional collaboration. Committed to identifying improvement opportunities and implementing workflow enhancements to elevate patient service and staff performance.
Overview
8
8
years of professional experience
Work History
Ambulatory Registration Trainer
Union Hospital
Terre Haute , IN
04.2024 - Current
- Developed and delivered onboarding and continuing education programs for ambulatory registration staff across various practices.
- Analyzed registration processes, identifying opportunities for workflow improvements to enhance efficiency and accuracy.
- Collaborated with operational leaders and directors to resolve registration challenges and implement streamlined processes.
- Monitored trends from quality reviews and staff feedback to develop targeted education initiatives.
- Develop educational resources, job aids, and communication tools supporting consistent registration practices across the organization.
- Participated in revenue cycle initiatives to enhance registration accuracy, optimize insurance capture, and strengthen front-end financial performance.
Senior Patient Access Specialist
Union Hospital
08.2022 - Current
- Resolved registration issues, including eligibility verification and authorization problems, enhancing patient experience and workflow efficiency.
- Reviewed denied claims to identify denial causes and researched discrepancies, facilitating accurate resolution and reducing future claim issues.
- Collaborated with compliance, HR, and operational leadership to address operational issues, ensuring adherence to policies and improving departmental effectiveness.
- Maintaining KPI metrics for the department
- Participated in ongoing training sessions related to new technologies or software updates impacting the registration process
- Assist in interviewing, hiring, onboarding, and training new staff
- Developed strategic plans for implementing new initiatives within the organization.
- Developed and maintained accurate records of staff availability, scheduling, and overtime requests
Patient Account Representative
UAP Bone and Joint
Terre Haute, Indiana
07.2021 - 08.2022
- Processed insurance authorizations, referrals, pre-certifications, and prior authorizations to facilitate timely patient care
- Registered patients, verified insurance information, and collected copayments and deductibles to ensure smooth patient flow
- Scheduled appointments for new and existing patients while managing phone and email inquiries to enhance patient experience
Emergency Care Technician
Union Hospital
01.2019 - 07.2021
- Assisted in performing CPR and airway clearance during emergencies to stabilize patient condition.
- Monitored and recorded vital signs, including pulse, respiration rate, and blood pressure, to ensure timely medical response.
- Communicated with physicians, nurses, and healthcare professionals to coordinate and implement patient treatment plans.
Education
BBA - Business Administration
Indiana State University
Terre Haute, IN12-2023
Skills
- Training Program Design
- Process Improvement
- Workflow Optimization
- Revenue operations
- Data analysis
- Insurance Verification
- Patient Experience
- Task management
- Team Leadership
Timeline
Ambulatory Registration Trainer
Union Hospital
04.2024 - Current
Senior Patient Access Specialist
Union Hospital
08.2022 - Current
Patient Account Representative
UAP Bone and Joint
07.2021 - 08.2022
Emergency Care Technician
Union Hospital
01.2019 - 07.2021
BBA - Business Administration
Indiana State University